Establish and maintain good relationship in workplace. Develop and manage assigned tasks. Maintains records system; daily reports, customer profile & marketing feedback reports. Planning work schedules and regularly attend company meetings as per direct manager instruction. Build desired skills, knowledge and attitude in coordination with direct manager.
Provide technical and medical information with high quality customer service.
Researching and responding to inquiries received via phone, email, internet or mail.
Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction and regulatory guidelines. Handling escalated MI inquiries from various sources.
Identifying and recording, adverse events and product quality complaints as well as processing fulfillment.