概要

The objective is to improve and obtain work skills according to the organization and to challenge my own expertise to secure an appropriate position with discipline and by obeying organizational principles.

项目

UberEats

工作经历

公司标识
Customer Support Executive
Tribe Consulting Pvt Ltd
Dec 2020 - Jan 2021 | Lahore, Pakistan

Used to provide customer support for a US based campaign via inbound calls.

公司标识
Email And Live Chat Support Team Lead
Mindbridge Pvt. Ltd.
Dec 2017 - Dec 2020 | Lahore, Pakistan

Provided Live Chat and Email Support.
As a Team Lead, used to manage team of 30 members and was responsible for their Performance, Quality and Adherence management and their reporting to the Operational Managers and CEO.

1. Served and Resolved 15k Emails/tickets with 92 quality.
2. Served 25k Real-time Chats with the Overall Maintained Quality of 96.69.
3. Used to provide Support from Zopim(Zendesk), Bliss Email and Chat Management tool. Maintained AHT at under 5 mins with the concurrency of 3 chats at a time. Maintained SLA at 2 secs.
4. Followed Policies and Guidelines via Salesforce, TeamDot(Atlassian) and JIRA(Atlassian).

公司标识
Accounts Management Executive
CureMD Research And Development
Jul 2017 - Nov 2017 | Lahore, Pakistan

I used to make to make calls to the US based medical and health insurances on the behalf of doctors/providers to get information regarding medical bills/claims. Was working in Denial management in which I used to resolve and was reaponsible for the reprocessing of denied claims.

学历

University of the Punjab
学士, 艺术学士, B.A‎
Health And Physical Ed, Computer Studies
所占比重 58%
2016
University of the Punjab
中级/A级, 计算机科学学生, I.C.S‎
Computer Science, Mathematics, Physics
等级 C
2014
BISE
大学入学/0级, 科学, matric‎
chemistry, physics, computer studies
所占比重 68%
2012

技能

中级 Team Mentoring
中级 Technical Support
中级 The International Customer Service Standard

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语