概要

Thanks for visiting my profile! My name is Zuhaib Ahmed and I am happy to be of assistance. :) I am a student of ACCA finals(Level 3).I have done various jobs related to customer support service. I have about more than three years of experience and strive to work in within a team or as an individual. I am a skilled Email and Chat and Call Support Representative. I have proficient knowledge using the following: Zendesk I SalesForce I Bliss I Jira I Edesk I Google Drive I Google Docs I Ms Office I Microsoft Word I Excel I Google Calender I Google Spreadsheet etc I am dedicated, energetic, self-motivated person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am well-spoken, friendly, persuasive, and concise without being pushy. I'm a good closer and can handle customer objections with ease. I am accustomed to working on multiple projects simultaneously. I believe that I can offer new ideas to help the company grow and surpass all goals and objectives. I'm highly initiative to manage a busy workload without close supervision. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I welcome you to ping me to set up an interview at your convenience. Thank you so much for your time and for making this far reading my profile

项目

Project Spectrum I Sales Executive
Addison and Khan Solicitors I Claim's Handler
Uber Eats I CSR

工作经历

公司标识
Customer Relation Officer
TMC Pakistan
Jan 2021 - 代表 | Lahore, Pakistan

Working as a Customer Relation Officer on a U.S.A campaign.

公司标识
Customer Support representative
Mindbridge Pvt. Ltd.
Oct 2018 - Jan 2021 | Lahore, Pakistan

Worked as a Customer Support Representative using the tools Zendesk,Bliss and Jira. My duties were to resolve the queries on call,email and live chat.

公司标识
Sales representative
Chy Global pvt.ltd
Jul 2018 - Sep 2018 | Lahore, Pakistan

Worked as a sales executive in the project spectrum. My duties were to take inbound calls and sell them our services.

公司标识
Claims handler
Penta Solutions Pvt Ltd.
Mar 2018 - May 2018 | Lahore, Pakistan

Worked as a claims handler in personal injury department. My duties were to submit the claims to the third parties and make sure ouir clients are compensated on their loss.

学历

SKANS School of Accountancy Garden Town Lahore
大专, ‎
Association Of Chartered Certified Accountants
Completed
2022
The Educators Elite Campus
大学入学/0级, , ‎
Computer Science
所占比重 78%
2013
Pakistan International School English Section Jeddah
非预科, ‎
Middle School
Completed
2011

技能

熟练 Activation Support
熟练 Active Listening Skills
熟练 Bliss(Uber)
熟练 Building Customer Loyalty
熟练 Email Support
熟练 HTML
熟练 Java
熟练 Jira
熟练 Kitchecn Management
熟练 Live Chat Handling
熟练 MS Office
熟练 On-call Support
熟练 Salesforce
熟练 Zendesk

语言

初学者 意大利语
熟练 乌尔都语
熟练 旁遮普语
中级 阿拉伯语
熟练 英语