概要

Account Executive  Customer Support Representative  Customer Relation Officer  Sales Representative  Personal Injury Claims RepresentativeAs a multi-talented professional with expertise in diverse areas, I bring a unique perspective to the table that is backed by my extensive work experience and education. With my strong background in account management, customer service, sales, and personal injury claims, I have consistently proven my ability to deliver results and exceed expectations. I am also proficient in using a variety of tools such as Salesforce, Bliss tickets, Jira service desk, Zendesk, X-Lite, Vici Dialer, Microsoft Office, Google Docs, and E-desk, which enables me to optimize my performance and streamline workflows.ExperienceAccount Executive In this role, I have managed client accounts and built strong relationships with them by understanding their needs and providing them with tailored solutions. I have also tracked sales metrics and KPIs to identify areas of improvement and drive revenue growth.Customer Support Representative As a customer support representative, I have provided exceptional service to customers by resolving their issues promptly and efficiently. I have also handled customer inquiries, complaints, and feedback, and ensured that customer satisfaction was always the top priority.Customer Relation Officer In this role, I have acted as a liaison between clients and the company, managing client expectations and ensuring that their needs were met. I have also facilitated communication between various departments to ensure a smooth workflow and a seamless customer experience.Sales Representative As a sales representative, I have demonstrated my ability to identify opportunities, generate leads, and close deals. I have also developed and maintained a strong network of contacts and used my persuasive skills to convert prospects into customers.

项目

Project Spectrum I Sales Executive
Addison and Khan Solicitors I Claim's Handler
Uber Eats I CSR

工作经历

公司标识
Customer Relation Officer
The Mejor Communications (TMC Pakistan)
Jan 2021 - 代表 | Lahore, Pakistan

As a customer sales representative for The Mejor Communications\' auto warranty project, your role is to promote and sell extended warranty services to vehicle owners. You must possess excellent communication and interpersonal skills, have a good understanding of warranty options, and work under pressure to meet sales targets.

公司标识
Customer Support representative
Mindbridge Private Limited
Oct 2018 - Dec 2020 | Lahore, Pakistan

As a Customer Support Representative for Uber Eats project at Mindbridge, your primary responsibility is to handle customer inquiries, complaints and provide technical assistance. Your communication skills, problem-solving ability, and attention to detail are essential to ensure customer satisfaction.

公司标识
Executive Sales Representative
CHY Global Pvt Ltd
Jul 2018 - Sep 2018 | Lahore, Pakistan

As an Executive Sales Representative for Spectrum project at CHY Global, your role is to sell Spectrum\'s products and services to potential customers. You must have strong sales and negotiation skills, as well as the ability to establish rapport with customers. Your main responsibility is to meet or exceed sales targets and generate revenue for the company.

公司标识
Personal Injury Claims Representative
Penta Solutions Pvt Ltd
Mar 2018 - Jun 2018 | Lahore, Pakistan

As a Personal Injury Claim Representative for Addison and Khan Solicitors at Penta Solutions, your role is to assist clients with their personal injury claims. You must possess excellent communication and negotiation skills, have a good understanding of the legal process, and be able to work efficiently to resolve claims.

学历

SKANS School of Accountancy Garden Town Lahore
大专, ACCA‎
Association of Chartered Certified Accountants
Incomplete
2022
The Educators Elite Campus
大学入学/0级, 科学, Matriculation‎
Computer Science
所占比重 78%
2013
Pakistan International School English Section Jeddah
非预科, Middle School‎
Completed
2011

技能

熟练 Activation Support
熟练 Active Listening Skills
熟练 Bliss(Uber)
熟练 Building Customer Loyalty
熟练 Cooordination Skills
熟练 CRM Analysis
熟练 Email Support
熟练 HTML
熟练 JAVA
熟练 Jira
熟练 Live Chat Handling
熟练 On Call Support
熟练 Zendesk Handling

语言

初学者 意大利语
熟练 乌尔都语
熟练 旁遮普语
中级 阿拉伯语
熟练 英语