Monitor real time queues and identify high risk transactions within the business portfolio.

Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
Identify fraudulent transactions and cancel them from further processing.

Resolve queued transactions within the service level agreements to reduce potential revenue losses.

Interact with banks and customers to validate information and to confirm or cancel authorizations.

Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts

Training and new officer regarding products & financial services, process and policies
Training on new products and promotion to avoid communication errors between bank and the customers.
Drawing an overall or individualized training and development plan.
Deploying a wide variety of training method.
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
Draw an overall or individualized training and development plan that addresses needs and expectations.
Deploy a wide variety of training methods.
Conduct effective induction and orientation sessions.
Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them.
Provide opportunities for ongoing development.
Resolve any specific problems and tailor training programs as necessary.
Maintain a keen understanding

Training and Development
· Training of new officers regarding Products & Financial services, process and policies.
· Training and Development of team members.
· Training on new Products and Promotion to avoid Communication errors between Bank and the Customer.
· Training on Call handling, Complaint handling, process and policies.


Service Representative & the entire CIC operations.

· Man Power Handling/Staff Capacity Planning.
· Review the activities to make sure that team has achieved the assigned JD\'s & overall team target for cross selling.
· Providing Training Assistance when needed to improve quality& productivity.
· Generating new ideas in boosting the Sales target for individual team(s).
· Monitor staff performance including performance reviews.
· Maintaining Financial& Non-Financial reports for State Bank reporting.
· Responsible for the achievement of departmental productivity and quality goals.
. Responsible to make departmental agents performance Report.
· Preparing Evaluation Forms & providing timely feedback to boost Quality.
· Preparing Service Level Health Report.
· Complaint handling & timely feedback to provide prompt response on Complaint Resolutions..


Alternate Distribution Channels (ADC)
· ATM Monitoring and reporting country wide.
· Mobile Bank (Internet Banking)Monitoring and activations.
· SMS alert Service Activations and Monitoring.


Master Card Online Support
· Online Support for Master Card Credit Cards Secure Code.
· Master Card Secure Code Registration and activation.
· Authorized Master Card Security Code Handler

• Handling countrywide customer’s incoming calls, queries, complaints and taking financial and non-financial transactions.
• Liaison with the Management to assist team members on serving customers based on their peculiar requirements.
• Login customer’s complaints and issues which need to be resolved, by forwarding complaints to the relevant unit, while pacifying customers.
• Responsible for training & mentoring new recruits for the department.
• Responsible for Training need Analysis to plan training calendar for the entire department.
• Preparing reports to extract details to instill value in officer’s performances.
• Handling ATM’s Problems and ATM Monitoring to all Pakistan.

Undertake and assist in the recording and processing of invoices & receipts as required instructed

Accounts receivable account to be handle as instructed

Part of Accounts payable handling

Report management for Receivables

analyze business operations, trends, cost, revenues, financial commitments and obligations to project future revenue and expenses to provide advice.

Report to management regarding the finances of establishment.

Establish tables of accounts, and assign entries to proper accounts

Bank reconciliation, cheque printing, depositing

Processing orders receive (logistics / Execution part)

Responsible to manage warehouse activities & resolving issues

Responsible for a team that included with driver and warehouse operatives

Make/Plan schedules for executing orders

Coordinate with driver& riders

Coordinate with billing team for delivery invoices

Preparing reports of pending delivery challan (follow up with couriers

Prepare, Review and analyses financial statements

Write and present reports

Meet / call with clients on a regular / monthly  basis to discuss processes, accounts and financial statements

Investigate and reconcile discrepancies when they occur

Measure all financial operations including financial statements, expenses and requests.

Prepare monthly management accounts

Review daily bank reconciliation.