• Collect and analyze revenue data from various sources and identify trends, patterns, and discrepancies.• Work closely with cross-functional teams such as Finance, Sales, and Operations to ensure data accuracy and consistency.• Generate timely and accurate revenue reports for management, ensuring compliance with accounting policies and standards.• Ensure the completeness and accuracy of financial data, supporting schedules, and reconciliations for revenue recognition.• Work with external auditors to provide required revenue data for audits and other reporting requirements.• Collaborate with IT and other stakeholders to improve data systems, processes, and tools for revenue reporting and analysis.• Continuously improve the revenue reporting process, including the use of new technologies and tools.• Prepare and present ad-hoc revenue reports and analysis as required.
 

• Maintaining supply chain inventory and records.• Ensuring that supply chain processes meet governance requirements and standards.• Analyzing current inventories and procedures & suggesting improvements to increase efficiency of supply chain and profitability for the company.• Developing policies to increase efficiency throughout the supply chain while ensuring quality and safety & implementing subsequent changes to processes.• Data analysis & forecasting.• Liaison with B2B, B2C & franchise channels to meet their requirements.• Liaison with regulatory affairs, PTA & legal teams.• Running routine audits & highlighting non-compliance cases to the regions to ensure compliance.• Investigating & highlighting fraudulent cases & imposing penalties to the relevant stakeholders.• Sharing daily/weekly/monthly performance reports/dashboards to higher-management.• Helping tech in new software development for supply chain automation.
 

• Analyzing and synthesizing data.
• Developing dashboards and creating reports and supporting users with them.
• Ensuring all reports are filed timely and accurately and are in agreement with other externally reporting information.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Communicating insights to senior management and across the organization.
• Responsible for assisting with various internal and external reporting requirements as needed.
• Staying up-to-date on the latest process and it advancements to automate and modernize systems.
• Build strong relationships with business partners to understand business objectives and challenges to build reporting/analytics that address partner needs.
• Consulting with management and relevant stakeholders to define goals.
• Collaborating with coworkers and management to implement improvements.

• Resolving customer complaints brought to your attention.
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Monitoring the work of individual representatives and of the team.
• Assisting the front office team.
• Assisting and supporting management.
• Providing prompt and accurate feedback to customers.
• Managing, supervising and providing technical advice on telecommunications systems.
• Overseeing and coordinating telecommunications activities.

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Meet personal/team qualitative and quantitative targets.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Build sustainable relationships and engage customers by taking the extra mile.
• Handling and resolving customer complaints regarding product sales to customer service problems.