Gather and analyze data from various sources to support business decision-making processes.
Develop and maintain reporting processes to ensure that data is accurate, timely, and relevant.
Create comprehensive reports that provide insight into business operations, including financial performance, customer behavior, and market trends.
Monitor and analyze key performance indicators (KPIs) to identify trends and potential areas for improvement.
Communicate insights and recommendations to stakeholders in a clear and concise manner.

1) Manage the operation and admin
2) Lead and motivate the team
3) Coaching and mentoring
• Communicating goals and targets
• Setting objectives, and sharing feedback
• Pitching ideas through presentations and reports
4) Manage Performance
• Appraise their interpersonal skills to evaluate how well they do their job and work well in the team
5) Solve teammate’s problem
6) Scheduling of teammates according to hourly requirements
7) Liaise with management

Conducting regular appraisals to drive KPIs and improve all areas of performance- productivity, quality, attendance, adherence, and conduct.
Providing the team with the necessary tools to develop their skills and excel in their role,
with consistent coaching on how to connect and de-escalate customers.
Analyzing the data, reporting feedback to all appropriate departments with a recommendation for improvement.

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

• On a daily basis, provide administrative support for all data entry using MS Excel
• Assisting with staff and client upkeep and record keeping
• To be able to help the front-desk staff.
• To provide support and help to the management team