概要

I'm skilled customer oriented person and able to fit any demands. While my 17 years
customer services experience, I've created, coach and manage lot of teams for large
companies. I do have a very good proven track record. I consider myself self-taught and always willing to acquire additional skills and training as required. I'm able to follow company's needs, my 'CAN DO' attitude always bringing exactly what
is required

工作经历

公司标识
Channel alliance manager / Training and development
Royal Cyber Inc
Jul 2019 - 代表 | Karachi, Pakistan

Establishes productive, professional relationships with key personnel in assigned partner accounts.Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.Proactively assesses, clarifies, and validates partner needs on an ongoing basis.Sells through partner organizations to end users in coordination with partner sales resourcesManages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.Ensures partner compliance with partner agreements.Drives adoption of company programs among assigned partners.Proactively recruits new qualifying partners.Oversee training and development staffAssess employees’ needs for trainingAlign training with the organization’s goalsCreate and manage training budgetsDevelop and implement training programsReview and select training materials from a variety of vendorsUpdate training programs to ensure that they are relevantTeach training methods and skills to instructors and supervisorsEvaluate the effectiveness of training programs and instructorsClosely monitor LMS and update all the course required

公司标识
Senior Executive Back Office
IBEX Global
Jan 2014 - Nov 2018 | Karachi, Pakistan

Managed Amazon, eBay and Staples buyer and seller central.
Perform weekly and monthly audit to compare the analytics report.
Create and execute new process for the Amazon Capctha and ASIN’s
Act as the point of contact between the executives and internal/external clients
Handle requests and queries appropriately
Work closely with management to prioritize business and information needs
Locate and define new process improvement opportunities
Perform Quality Assurance
Meet with assigned clients when needed and perform an initial assessment of a
problematic situation
Define reporting and alerting requirements
Acquire data from primary or secondary data sources and maintain databases/data
systems
Report on common sources of technical issues or questions and make recommendations
to product team
Communicate key insights and findings to product team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver
better value to the customer
Analyze and interpret data to unearth weaknesses and problems, and comprehend the
causes
Update accounts receivable database with new accounts or missed payments
Ensure all clients remain informed on their outstanding debts and deadlines
Provide solutions to any relative problems of clients
Write thorough reports on billing activity with clear and reliable data

公司标识
Senior Executive Customer Care
Server4Sale LLC, Karachi
May 2012 - Dec 2013 | Karachi, Pakistan

Track all invoices to be billed to clients from Vendors. Billed invoices with proper
documentation and accurate information for billing. Reconciliation of month end
schedules for month end process. Work closely with Project Managers to ensure correct
monthly billing. Reconciliation, depreciation schedule and month end journal entries.
Enter all cash receipts and bank wires for an accurate up to date aging report.
Track all contracts through our accounting system which included all detailed invoices.
Reconcile daily accounts receivable, and data entry of all payments. Accurate records of
all receivables and revenue reports for month end.

公司标识
Quality Assurance international sales
Axact
Dec 2009 - Apr 2012 | Karachi, Pakistan

公司标识
Portfolio manager
Ensign Communication
Aug 2007 - Nov 2009 | Karachi, Pakistan

公司标识
Customer service manager
CampX Inc
Jun 2005 - Jul 2007 | Karachi, Pakistan

公司标识
Customer care executive
Ufone GSM
Nov 2003 - Jun 2005 | Karachi, Pakistan

公司标识
Call center agent
Trakker Group
Apr 2001 - Oct 2003 | Karachi, Pakistan

学历

University of Karachi
学士, , Bachelors in Commerce‎
Accounting
等级 C+
2003

技能

熟练 Computer Literacy
熟练 Ability To Work Efficiently In A Team Environment
熟练 Aesthetic Procedures Knowledge
熟练 After Sales Service
熟练 Amin Management
熟练 Analytical Skills
熟练 B2B Business Development
熟练 Bank Reconciliation     
中级 Bank Reconciliation on
熟练 British Accents
中级 Business Development
中级 Business Development Consultancy
中级 Business Development Process
中级 Business Development Strategies
中级 Business Management Solutions
熟练 Call Headlining
熟练 Calls Handling
熟练 Clain Management
中级 Client Acquisition
熟练 Client Acquisition Skills
熟练 Client Aquisition
熟练 Client Coordination
熟练 Client Dealing
熟练 Client Followup
熟练 Client Relationshup
熟练 Closing
中级 Coaching
中级 Commercial Business Command
熟练 Committed to Customer Satisfaction
熟练 Committed to Customer Services
中级 Communication Research
熟练 Communication Skillls
中级 Communication Strategy
熟练 Configuring Software
熟练 Conservation Awareness
熟练 Content Management
中级 Cooordination Skills
中级 Coordination Abilities
中级 Corporate IT
熟练 Corporate Marketing
熟练 Corporate - Procurement / Administration Departmen
熟练 Corporate Finance Departments
熟练 Corporate HR Department
中级 Corporate Sales Management
中级 CRM Analysis
熟练 Customer Billing
熟练 Customer Coordination
熟练 Customer Satisfaction Management
熟练 Customer Success
熟练 Customer Support

语言

熟练 英语

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