概要

A confident and reliable Network and VoIP support engineer with extensive practical experience of working with multinational companies. Resolving support issues that raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance networks, VoIP and Communications based information systems, as well as having an eye for detail and able to multi task under pressure, An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

Now looking to further an already successful career by working for an ambitious and expanding company.

工作经历

公司标识
Operation Manager
Voice City LLC
Apr 2017 - Aug 2020 | Dubai, United Arab Emirates


公司标识
Operational Manager
Newtel Global UK Ltd
Jul 2017 - Aug 2019 | Lahore, Pakistan

Newtel Global is UK based company dealing traffic for Tier-1 companies in region.
Worked here to manage traffic from operators and routing to best available carriers.
New interconnections with reputed companies and business development with interconnected partners.
Routing architecture planning and deployment for VoIP traffic on different destinations.
Rates management to improve daily business margin.
ANIs, CLDs, Translations architecture planning and deployment to improve business structure
Clients & suppliers meetings to increase live business
Tier-1 traffic management, Routing A-Z destinations,

公司标识
Voice and Network Engineer
Versatel LLC
Aug 2016 - Jul 2017 | OKLOHAMA, USA


Worked on different voice servers for cloud pbx unified communications and carrier services like Broadsoft, Netsapien, Paladion, Switchray MVTS, VOS and Peeredge products.
Voice mailing, Call routing, Call forwarding, IVR management auto attendant, extensions, hunt group, call parking, bardge in,  schedule call answering, call routing, routing groups, CDRs management, CDRs space management, authentications, equipment based voice routing  and many features support by these servers. 
Polymer, Cisco, Avaya, Grand stream and different voice equipment configuration with servers
Circuits alerts notifications and coordinating with carriers to resolve issues.
Servers applications like voicemail, call forwarding, hunt group, scheduling, extensions, IVR management,
Barge in and other feature on hard and soft phones bria 4 etc.
Network management for routing protocols and system requirement
Switching network management for voice and data services
Providing technical support, CDRs management, Disk space management, traffic monitoring, GUI and CLI support to switchray, peeredge, Vos and different switches customers. 

公司标识
Network Operation Engineer
ToDial Systems (Pvt) Ltd
Aug 2014 - Sep 2016 | Lahore, Pakistan


Worked in Vocal Communication system as VoIP and Network support engineer for International traffic routing, switching, Tshoot and planning. MVTS, Cisco, VOS3000, Crystal-link management for international wholesale carriers. Class 4,  Class 5 soft switches technical support and network monitoring.  
Taking SIP traces on Linux Debian server for troubleshooting of SIP Calls.
Handling and troubleshooting voice traffic on MVTS system.  
Backup & IOS upgrading of Network devices cisco, Softswithes etc.
Manage Routing of voice traffic as per LCR (Least Cost Route) and Priority based for MVTS. 
Remotely servers troubleshooting and providing network operations support. 
Quality management on behalf Report analyzing based on ASR, ACD, PDD on MVTS.  
Co-ordination    with    Service   Customer and suppliers for multinational traffic routes.
Provide Technical Support to Corporate Customers and suppliers.
Resolve complaint tickets, by coordination with international carrier.
•  Management & Maintenance of MERA MVTS II VoIP Switch •  Management & Maintenance of VPS Soft Switches •  Internet Security Management with Cisco ASA 5510 Firewall and MS ISA 2006 •  VLAN Management with Cisco 2960G Catalyst •    System Security Management with McAfee Total Protection, Microsoft Software     Update Service and Linux IP Tables •    Management & Administration of MS Exchange 2007 Server •    VPN Management over VoIP Tunnels using OpenVPN •    Management & Maintenance of Billing Server •    Maintenance & Administration of MySQL Database Engine •    Backups - System and Databases (Billing & Soft Switches) •    Disaster & Risk Management with RAID’s & Clustering •    Disaster & Risk Management with IP-SAN & Clustering •    Preparation of Reports for Higher Management •    Coordination with Vendors / Contractors 
Responsible to test the quality of the route, provide QOS report.
Experience with any ticketing management systems.
Troubleshooting VOIP Issues, Proficient with tools like Wireshark.
Knowledge of Linux and Windows Operating systems.

公司标识
Networks & Communication Incharge
GC University Lahroe
May 2010 - Jul 2015 | Lahore, Pakistan


Work as Communication and Network Engineer (Network-Engineer). Maintains Network of Cisco Equipment (Router, Switches, Call Manager/CMEs, IP Phone, Voice mailing, video calling and trouble shot the problems
Administrating  Networks Call Routing, (Dial-peer structure, transformation mask conversion, signalling  protocols for IP and ISDN clouds by using SIP, H323, MGCP, Call Routing.
Server administration, Wireless Network, Wimax Network, Fibber Network technical Support, Project Coordinates for Networks Research.
Microsoft Server Tshooting and administration.
Project co-ordination for Wireless, Network & Communication system, Power Electronics, Radar System, Optical Fibber and Power System Subjects.
Network of Routers and Switches connecting with ISP and 500 Clients for different voice and data application management.
Cisco Equipment and other vendors connectivity for special projects and applications, Wireless,        VoIP, Networking, Computers Systems.
Projects coordination for Engineering student.
Design Data Communication and Networks Lab for Engineering subjects.
Awarded for Organizing IDEA (Internetwork Development & Engineering Aura) for all Telecommunication companies and Universities 

公司标识
Associate Engineer
Wateen Telecom Limited
Jan 2008 - Jan 2010 | Lahore, Pakistan


Department of Engineering                      January 2008  To January 2010  
Worked in Wateen Telecom as Associate Engineer for two years in  Wimax, Fiber, PSTN, VoIP, GSM and  DVP Networks for Routing Switching and Tshooting in networks. Technical Support Engineer Multimedia & Broadband installation, configuration, administration and troubleshooting of LAN/WAN Wireless infrastructure, Routers, Switches, voice and Fibber based ISP infrastructure.
Main Responsibilities

•  Support Engineer: Resolving technical issues in Wimax,  Fiber and DVB Networks for Consumer and Corporate customers
•  Worked on Cisco, Huawei, Motorola, ZTE hardware and servers for routing, Switching, voice, data Network Trouble shoot and upgrading operating systems with new additions and applications. 
•  Wireless environment for Deployment and resolving problems at level 1.  
•  Deployment Engineer for Wimax Devices, Antennas, Voice server and endpoint devices, Routing and switching equipment and Network solutions.
• Bank, Dunya TV, PTV, MCB as ISP Network solution for Data,VPN, Voice, Fiber and DVB Projects.
•  Designing and Deploying new projects for voice and Data services
•  Providing training to attached staff for technical problem resolution and successful communication.
•  Pre-Sale testing and providing Network Support.
• Designing new projects according to requirements and deployments.
             Optical Fiber Network Trouble shooting and Network deployment

学历

Preston University
硕士, 科学硕士学位, Technologist‎
CGPA 3.8/4
2012

技能

熟练 management skills
熟练 MCSA
中级 A+ Certified IT Technician
熟练 ACD
中级 Adobe Photoshopp
熟练 ASR
熟练 Australia
中级 Barracuda Spam Firewall
熟练 Basic Knowledge of Networks
中级 BPO
中级 Bug Fixing
熟练 Business Development Strategies
熟练 Call Center Representation
熟练 Canada
熟练 CCNA
中级 CCNP
熟练 Cent OS
中级 Cisco
中级 Cisco Nexus Switching
熟练 Classroom Management
中级 Client Co ordination
熟练 Client Handling
中级 Cloud Computing
熟练 Commercial Business
熟练 Computer Assistance
熟练 Computer Hardware Knowledge
中级 Computer Network Operations
中级 Computer Science
中级 Core Network Planning
中级 Data Network Design
熟练 Did
熟练 Direct Sales
熟练 Distribution Network
熟练 Documentation Import Export
中级 Doodle
熟练 Elestic
中级 Excellent Communication Skills
中级 Facebook API
中级 Fiber Optic Technology
初学者 Firewall Management
初学者 Firewalls
中级 Fluent English
熟练 Food Knowledge
熟练 GoautoDial
中级 Information Security Consultancy
中级 Information Security Engineering
熟练 Insurance Coordination
熟练 Integrating Technology in the Classroom
熟练 Internet Troubleshooting
熟练 IP Management

语言

中级 英语