Worked as Senior Revenue Officer (SRO) also known as Manager
(Revenue & Collection) in Rawalpindi Telecom Region including the
areas Attock, Chakwal, Talagang, Pindi Gheb, Rawat, GujarKhan,
Jhelum, Taxila & Murree. Managed a Team of 08 Revenue Officers
and 30 junior staff. My key responsibilities were as under:
Analysis of Financial results of entire region based upon monthly
billing and collection of dues from customers.
Direct public dealing for resolution of complaints till the
satisfaction of customer or client.
Making necessary adjustments in bills in BnCC system of the
region.
Installment of bills in BnCC system of he region.
Close coordination with operations department for developing
strategies for retaining the valued customers in strictly
competitive market.
Reporting on closing trends of telephone connections and
presenting them to senior management on monthly basis.
Analysis of newly installed numbers and their usage trends and
reporting them to the senior management.
Complete analysis and reporting of DSL and smart TV services
users of the region in terms of customer satisfaction and
revenue generated from these services.
Reconciliation of cash collected from the customers from
wireless services and payments made at customer service
centers and their deposit in relevant bank accounts on daily and
monthly basis.
Removing the discrepancies in cash collected and deposited in
banks.
Ensuring the timely delivery of bills to our valued customers at
their door steps b close coordination with our bill delivery
partners lie TCS and LCS.
Close coordination with all the 08 regional sub offices for their
performance evaluation and monitoring the improvement in
performance n Monthly, Quarterly , Semi annually and annual
basis.
Budget forecasting and its arrangement for the regional office
and 08 sub offices on quarterly basis.
Complete coordination with internal and external auditors as an
when the audit was scheduled an ensuring to provide them the



entire documentation for any special assignment.
Ensuring the timely processing of invoices and payments made
ro our bill delivery partners for their services offered on monthly
basis.
Receivables management for collection of outstanding bills and
arrears from customers, Govt. departments, private sector and
law enforcement agencies by devising strategies for negotiation
and collection.
Ensuring posting of bills by post offices and banks in a timely
manner to enhance the collection to maximum extent on
monthly basis.
Dealing with tax deduction on bills and their deposit in Govt.
treasury on monthly basis.
Providing annual withholding tax certificates to valued
customers and departments upon request.

Being a Financial Analyst remained involved working in various
areas/tasks and departments of the company namely payments,
budgeting, reporting, auditing and for a short period of time in
payroll. I worked on ERP SAP and MS Office and improved my skills
during this time. My major job responsibilities were as under:
To prepare reports and analytical trend of Tax payments.
To ensure EOBI deduction from salaries.
To prepare payroll in HRIS system and its reconciliation with
employees previous month data.
To look after employer\'s contribution and deduction of share
from employees salaries in relation to provident fund on monthly
basis.
Monthly reconciliation of bank accounts.
Fetching data reports from Oracle system in Raw form and then
further analyzing it by using MS office tools in a presentable form
and sharing the summarized financial trends of the organization
to senior management.
Preparation of Receivables and payables analysis and reports.
Performing any special task assigned by managers and senior
managers.
Coordination with budgeting department for arrangement of
budget for stationary and petty cash and resolving any
discrepancies.
Maintenance of Fixed asset register and its updating on monthly
basis by calculating. depreciation on fixed assets.
To ensure monthly closing of relevant heads and keeping its
record.
To prepare aging report of receivables from customers
regarding their telephonic bills.