概要

A highly efficient, methodical and talented electronics engineer who has considerable experience of with Samsung ,Orient and Changhong Ruba in developing and implementing effective quality control processes and production line in a manufacturing and corporate environment. One of the few team members of starting service department in the Changhong Ruba. Possessing good understanding of quality and production. Supporting all levels of management & working to set schedules and dead-lines.

工作经历

公司标识
Service Manager
TCL Electronics Pakistan (Pvt.) Ltd.
Jan 2018 - 代表 | Lahore, Pakistan

To develop, with the assistance of Sales, Marketing, SC, Finance departments, After Sales business for LED TVs in order to provide the highest possible standard of customer service, cost saving and contribution in line with company objectives. To support LED sales & marketing departments where service issues are involved.
Key Responsibilities are
Developing Technical Team Network
Repairing Cost Saving
Call Center Management
Complaints Handling Issues
Monthly Report Submission to China
Resource Management
Customer Correspondence

公司标识
Manager Services
Changhong Ruba Trading Company
May 2015 - Jan 2018 | Lahore, Pakistan

• Ensure that the operation procedure is followed by every team ( Indoor / Outdoor / spare parts / call center / marketing )
• Do Random check for above.
• Monitor escalation jobs ( category wise )
• Monitor TAT / response time / completion / critical spare / as per KPI daily
• Monitor daily revenue collection as per budget
• Ensure availability of spare parts for servicing in time.
• Periodic review of stocks and planning is done.
• Ensure that the planned assets are in place and utilized by the team ( vehicles / tools / equipment )
• Ensure that there is no wastage and accounting is done for the proper usage of consumables, tools and spares by the operations team
• Ensure that revenue targets are met as per the targeted budget.
• Ensure that the marketing plan is executed as per the schedule.
• Ensure that the results of each activity are resulting in improvement of revenue and profitability.
• Ensure that the budgeted profitability is met.
• Ensure that the team is trained on new products.
• Evaluate the training needs for improvement.
• Evaluate the need of soft skills (like Communication skills, customer handling skills, telephonic skills, etc…)
• Regular periodical meeting with the team for their Development and improvement.
• Assist operation in handling customer.
• Ensure that the angry customer is treated fairly.
• Ensure that the correct pricing is provided.
• Ensure the process is followed for the customer goes out happy and satisfied.
• Check the customer’s feedback and take corrective actions.
• Ensure the process in place on constantly measuring customer satisfaction and continuous improvement.
• Snapshot reports on revenue, load, TAT, response / completion time, escalation, customer satisfaction, productivity, etc.
• Report on K Pis / financial / process / Business Quarterly Review report and presentation to the Management.

学历

International Islamic University
学士, , BS (4 years)‎
Electronics
CGPA 3.1/4
2012

技能

2 年 Assembly
5+ 年 Asset Management
少于一年Big Data
少于一年Budget Compliance
少于一年Budget Reconciliation
少于一年C++
少于一年Communication
1 yearContent Production
少于一年Cost Management
4 年 Custom Software Development
少于一年Customer Care
4 年 Customer Handling
4 年 Customer Service Excellence Standard
少于一年Embedded Programming
4 年 Fixed Asset Management
少于一年Hard Working
4 年 Leading Diverse Teams
少于一年MM modules
1 yearMS Project
1 yearObject Oriented Design
少于一年SAP Module
3 年 soft skills
2 年 Spare Parts Management
3 年 Team Motivation
3 年 Team Player
2 年 Technical & Non-Technical Training

语言

中级 旁遮普语
熟练 英语
熟练 乌尔都语