概要

A creative and goal oriented graduate of Communication and Media Studies, experienced with interactive personality. Enjoy working in challenging environment. Equipped with the knowledge of journalism, corporate communication techniques and marketing strategies. Being a researcher, Customer Services Representative and sales manager, Confident in dealing with corporate sector. Having a background of working as freelance content and article writer.

工作经历

公司标识
Live Chat Expert
Virtism
Oct 2020 - 代表 | Lahore, Pakistan

Main Duties PerformedAssisting the customers for their queries and issuesresolving their issues regarding their software subscriptionsinstallation of software in remote sessionActivation of software in remote sessionsaving cancellations and processing refunds if requiredupselling other software to existing customersonboarding new clients (from all over the world)updating CRMS like zendesk, 2checkout, limelight, UStechsupport,

公司标识
Partner Care Commercial Associate
Foodpanda
Mar 2019 - Sep 2020 | Lahore, Pakistan

To maintain resolutions of various queries according to the SOPs defined.To have hands-on experience of SalesForce.To assure online payments from Partners/Vendors.To convert Own delivery Vendors to Foodpanda’s logistics platform.To work on the non-commercial issues of partners; Offboarding, Ownership, Rejections etc.To verify and resolve claims of low orders, erroneous commissions , unsatisfactory performance, issues with online payment orders etc.Will be maintaining close professional relations with restaurant owners and partners to further business growth.To promote high potential brands/partners/vendors for business growth.activating/deactivating vendors based on the SOPs defined.

公司标识
Business Development Associate
zameen.com
Sep 2015 - Dec 2018 | Lahore, Pakistan

Managing accounts of the clients . Marketing the projects of the company and meeting clients for business promotion and achieving sales targets. Follow up on leads.

公司标识
Customer Service Representative
Mindbridge
Nov 2014 - Mar 2015 | Lahore, Pakistan

Taking calls of customs from Australia and newzealand and solving their issues and providing them guidance and information regarding product.

公司标识
Researcher
researcher
Sep 2013 - Oct 2014 | Lahore, Pakistan

Research for the program of iftikhar Ahmad 'jawabde' and making projects for local bodies election. Covered local bodies election and co ordinated with the correspondents in other cities.
Reason for leaving: contract

学历

University of the Punjab
硕士, , M.Sc‎
Electronic Media
CGPA 3.2/4
2013
University of the Punjab
, B.A‎
所占比重 72%
2011
University of the Punjab
, F.A‎
所占比重 60%
2009
Virtual University of Pakistan
, Matric in Computer Science‎
所占比重 55%
2005

技能

熟练 Building Relationships
熟练 Adminstration Knowledge
熟练 Call support
熟练 Chat Support
熟练 Conservation Awareness
熟练 Customer Service Operations
熟练 Customer Support Operations
熟练 Email Support
熟练 establish a rapport with new and existing clients
中级 Food Knowledge
熟练 Inbound Call Center
熟练 Pursuing News Stories
熟练 Resource Management
熟练 Sales Planning & design strategy
熟练 Soft Skills
中级 Target Setting
熟练 Time Management

语言

熟练 英语
熟练 乌尔都语

Farah 联系人

Umair Yaqoob
Secure Logistics Group Pvt. Ltd.
Ali Waqas
Exceleron Communication
Jawad Ali SHAH
Toyota Frontier Motors Peshawar
Muhammad Musharaf
Qasim Iron Works
Kashan Khan
Erpin Technologuy