An accomplished professional with extensive expertise in a broad suite of operations especially in business development, sales, marketing, customer services, business support and strategic planning of Retail and Wholesale Management. Proven track record as a visionary with awareness of multiple industry domains to facilitate development and implementation of strategies targeting market share and customer growth; proficient at full business-unit management with reputation for leading teams towards peak performance; seeking a challenging position to drive realization of business targets with adept management of organizational diversity, while maintaining a firm focus on assured bottom line gains and distinguished company performance.
My responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.
Be the primary point of contact and build long-term relationships with customers.
Help customers through email, phone, online presentations, screen-share and in person meetings.
Develop a trusted adviser relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
As a Marketing Manager I am responsible to strategically develops and implements the Company’s global advertising, marketing, communications programs regarding its highly technical services, in order to build brand awareness and increase sale and supports all internal communication initiatives and events to ensure clear communications regarding a variety of matters.
Develop all global strategic and tactical marketing initiatives and plans.
Create and implement marketing/media plans that include print, online, video, tradeshows, and social networking opportunities.
Concept and write branded advertising campaigns, white papers and other technical content.
Conduct market research to identify effective promotional methods and negotiate media contracts.
Investigate new media opportunities (print, events, online, advertorials), negotiate rates, and book space.
Ensure all advertisements are trafficked to the appropriate publications and online venues.
Develop, write and maintain internal communication systems (intranet, newsletters, emails, corporate announcements).
Manage corporate email signatures and mini signature campaigns.
Create, maintain and strengthen Company’s overall brand in all forms of media (creative and technical writing, online, print, and academic).
Organize and streamline service offerings into customer friendly concepts.
Manage printers and other promotional vendors.
Handle operational activities over customer care service & sale counters. Practice and implement customer handling skills. Welcome, guide and manage each walk-in customer when in the role of Floor Greeter.Manage walk-in customers according to the assigned counter or assigned role. Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front line customer services
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company. Take ownership and ensure timely resolution of customer complaints. Coordinate and follow-up with multiple stake holders for issue resolution. Understand and implement the CC policies & procedures in practice and spirit.
Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company.
Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention.
My duties were to handle inbound chat and give customer support as a professional. Handling customer queries and service through chat and email I was responsible to provide timely and effective resolutions to customers. Respond To all customer queries with immediate resolution (Real Time) to ensure customer satisfaction. I was adhering to give quality services and following company SOP guidelines for effective communication.
Obtains client information by answering escalated telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Accomplishes sales and organization mission by completing related results as needed.
Worked as Financial trader in international market (FOREX) where i used to buy or sell currencies,commodities against dollar such as Euro, japanese yen, British pound, wheat, sugar etc, taking the right position in the market is an Tough job after complete analysis while keeping in view the history of that particular product from News and analysis tools.
Set the appointments and Visit the prospects and convince them to invest in international market for the company to maximize profits through developing sales strategies that match customer requirements and by promoting products
In Harvest group I used to describe company that its a renowned business entity of Pakistan operating in the financial sector since 1994. HG Markets, is the corporate member of Pakistan Mercantile Exchange (PMEX) and offers top of the line trading facilities for market participants interested to trade in futures contracts offered by PMEX. Building on the heritage of Harvest Top worth International(www.harvesttopworth.com), HG Markets serves the investment & trading needs of customers around the country. provide a wide range of benchmark futures and products available on the exchange, covering all major asset classes, acting as a portal where buyers and sellers trade commodities.