Some Job responsibilities in Guest Relation Supervisor Pre-Opening Team Member    • Conducting Departmental and system training for new joiners and the GRO staff 
• To ensure the implementation of brand standard (LHW) as powered by The Torch Doha 
• Booking appointment for Patients In iEMR & Opera system for Doctors & Hospitality Team
• Innovate new ideas for smooth operation & Handling internal and external emails  • Conduct Morning Briefing and Weekly meeting with all GRO Staff 
• Escort, Greet, Welcoming and meet all Patients & VIP upon check in and check out 
• Allocate and Inspected Rooms & Villas for all Patients before arrival and check VIP Amenities 
• Create Scenarios and Dry Run for the department along with hospitality and clinical team 
• Assist Night Auditor to run Night Audit in OPERA PMS 
• Coordinate with Clinical and other departments and take initiative   

Some Job responsibilities in Guest Service Officer (Front Desk)   • Greet and meet all guests upon check in and check out 
• Check In and Check Out Executive Guests on OPERA System 
• Escort Executive and VIPs Guest’s to rooms and Executive Lounge 
• Maintain the standard set up of the Front Desk 
• Count money, verify amounts and issue receipts for payments received 
• Promote Hyatt loyalty programs   

Some Job responsibilities in Guest Service Officer (Executive Grand Club Lounge)   • Check In and Check Out Executive Guests on OPERA System 
• Greet, Welcoming and Escort Executive and VIPs Guest’s to rooms 
• Provide concierge and business centre facilities 
• Setup, maintain and breakdown the buffet for food and beverages 
• Maintain the standard set up of the Grand Club Lounge 
• Promote Hyatt loyalty programs   

Some Job responsibilities in Guest Services (Communication Centre)   • Answer all incoming and outgoing calls according to Hyatt Brand Standard 
• To accurately take room service orders (special requests or dietary need) 
• To handle follow-up guest requests 
• Provide communication support in case of emergency 
• To manage the group wakeup calls 
• Work on Alcatel System, Record and Maintain Airlines Data, Requests and Wake calls
• Manage and promote Hyatt Gold Passport Loyalty Program

Some Job responsibilities in Front Service (Bell Desk and Concierge)  • To transport luggage in and out of guest vehicles 
• To meet and greet all guests arriving and departing the hotel 
• Arranged the transportation for guests and provide necessary information about hotel and city
• Distribute newspapers and express checkouts to relevant rooms 
• Safely bring luggage and guest property in and out from the luggage room and guest room 
• Always maintain the cleanness including driveway, main entrance & luggage room

Some Job responsibilities in Casual Guest Services (Communication Centre)  • Answer all incoming and outgoing calls according to Hyatt Brand Standard 
• To accurately take room service orders (special requests or dietary need) 
• Provide communication support in case of emergency 
• To actively up sell and cross sell hotel service and outlets 
• To manage the group wakeup calls   

Some job responsibilities in Front of House Food & Beverage Internee  • Waitering 
• Bartender 
• Organize the Restaurant and Bar Area 
• Polishing the Cutlery and Crockery 
• Prepare the Different Kinds of Coffees and soft drinks
• Organize and well presented the dining area

Some job responsibilities in IT Service Officer Internee  • Verified the User Accounts
• Maintain customer and staff Data
• Fulfilled the customer and staff needs
• Look after the hardware troubleshooting
• Software Installation and Data Entry