I am currently working in MTBC, a U.S. based healthcare company as a Medical Transcriptionist for three years. I also have a work experience as Customer Service Representative at Telenor Pakistan. My duties were to handle customers queries on phone and marketing of new products.
My duties were to train new members of team.
To keep a check of files we received from backend as well as in excel (DPR).
To answer all the emails.
To report issues of team members regarding errors in software.
To review the work of new team members.
To upload files.Â
It's a US based company and we deal with the US doctors..We maintain their patients record and we convert the audio dictation in written form..