概要

A bright, talented and ambitious IT support technician with a strong technical

background who possesses self-discipline and the ability to work with the

minimum of supervision. Having exposure to a wide range of technologies & able

to play a key role in diagnosing hardware and software problems and to ensure

that quality solutions meet business objectives. Possessing a good team spirit,

deadline orientated and having the ability to organised and present complex

solutions clearly and accurately.

Looking for a suitable IT support technician position with a successful and

dynamic company that offers room for progression.

工作经历

公司标识
IT Technical Support Officer
Lahore Grammar School (LGS)
Feb 2022 - 代表 | Lahore, Pakistan

Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.  Installation and support of new networking hardware eg switches, wireless access points  Network fault diagnosis  Provide Audio\\Visual equipment support for college events, both internal and external  Access information on the CCTV system as required and produce copies for Senior Management team, and police as required. Ensure all CCTV equipment is operating correctly and report any faults to the Network Manager. 

公司标识
IT Technical Support Engineer
Sybrid pvt ( The Lakson Group of Companies
Feb 2022 - 代表 | Lahore, Pakistan

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
rack computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.

公司标识
IT Technical Support
Synapse Digital
Jan 2021 - 代表 | Lahore, Pakistan

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
rack computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.

公司标识
IT Technical Support
Synapse Digital
Jan 2021 - 代表 | Lahore, Pakistan

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
rack computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.

公司标识
IT Technical Support & CCTV surveillance Officer
LACAS School Network
Sep 2020 - 代表 | Lahore, Pakistan

Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.  Installation and support of new networking hardware eg switches, wireless access points  Network fault diagnosis  Provide Audio\\Visual equipment support for college events, both internal and external  Access information on the CCTV system as required and produce copies for Senior Management team, and police as required. Ensure all CCTV equipment is operating correctly and report any faults to the Network Manager. 

公司标识
IT Technical Support & CCTV Surveillance Officer
The Punjab School Township Lahore
May 2015 - 代表 | Lahore, Pakistan

Full Hardware troubleshooting including hardware assembling, RAM, hard disk, CD ROM, DVD ROM, and LCD etc. Installation of computer and network devices. Full configuration of network, cable based and fiber based connectors configuring straight and cross cables. Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room. Maintain accurate records of data recordings and events, using incident reporting software. Troubleshoot cameras, DVRs, NVRs, computers, peripherals, and other hardware. Provide technical support to end users covering all software and hardware related issues. 

公司标识
Academic Coordination (Part time)
Naeem Shah Academy
Jan 2015 - Feb 2017 | Lahore, Pakistan

Student Attendance Mark,
Discipline Maintain,
Keeping Parents informef to the Progress of their children and listening to any queries,
Helping Teachers to Lesson Plan,
Keeping class room record,
Student Test Prepared,
Student Result Maintain

公司标识
IT Technician & AV Technician
Continental Medical College Lahore
Sep 2007 - May 2015 | Lahore, Pakistan

Full Hardware troubleshooting including hardware assembling, RAM, hard disk, CD ROM, DVD ROM, and LCD etc. Installation of computer and network devices. Full configuration of network, cable based and fiber based connectors configuring straight and cross cables. Install and maintain audio visual equipment including display devices, projectors, televisions, camera system, video teleconferencing systems (VTC), microphones and speakers. Assemble and disassemble audio visual equipment as needed

公司标识
Receptionist & Computer Operator (Part time)
Doctor Hospital & Medical Center Lahore
Jun 2012 - Dec 2013 | Lahore, Pakistan

Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Helps patients in distress by responding to emergencies Contributes to team effort by accomplishing related results as needed

公司标识
IT Technician & AV Technician
Fatima Memorial Hospital & Medical College Lahore
Sep 2006 - Aug 2007 | Lahore, Pakistan

Full Hardware troubleshooting including hardware assembling, RAM, hard disk, CD ROM, DVD ROM, and LCD etc. Installation of computer and network devices. Full configuration of network, cable based and fiber based connectors configuring straight and cross cables. Install and maintain audio visual equipment including display devices, projectors, televisions, camera system, video teleconferencing systems (VTC), microphones and speakers. Assemble and disassemble audio visual equipment as needed. 

学历

Virtual University (DIGISKILLS.PK) Ministry of Information Technology ( (Government of the Punjab)
证书, ‎
Graphic Design, FREELANCING
Completed
2021
Modern Institute of IT & Vocational (M.I.T.V) (Government of the Punjab)
证书, ‎
CCTV Cameras
Completed
2017
Virtual University of Pakistan
硕士, 工商管理硕士学位, ‎
Information Technology
2017
Allama Iqbal Open University
学士, 艺术学士, ‎
Islamic Studies, General Group
2012
Punjab Board of Technical Education (P.B.T.L) (Government of the Punjab)
大专, ‎
Electronics Equipment Repair
Completed
2010
Board of Intermediate and Secondary Education Lahore
中级/A级, , ‎
Humanities and Social Sciences, General Group
2005
Punjab Vocational Training Council (PVTC) Government of the Punjab
大专, ‎
Computer Hardware
Completed
2005
Board of Intermediate and Secondary Education, Lahore
大学入学/0级, , ‎
Biology, Chemistry, Physics
所占比重 60%
2003

技能

熟练 Accoounts Management
中级 Call Control
熟练 CCTV Surveillance
熟练 CCTV Technician
熟练 Computer Hardware and Software Command
熟练 Computer Hardware Assembly
熟练 Computer Hardware Installation
熟练 Computer Literacy
中级 Concept Planning
熟练 Conservation Awareness
中级 Course Evaluation
中级 Course Management
熟练 CRM Database Management
中级 Customer Acquisition
中级 Customer Service
中级 Data Comparison
熟练 Data Miniing
初学者 Database
熟练 Database Management 
中级 decent
熟练 Desktop Support
熟练 Disposing Materials
熟练 Electronic Equipment Repair
熟练 Energetic Skills
熟练 Excellent Organizational
熟练 Excellent speaking skills in the target language
熟练 Fluent in English
熟练 Front Office Support
熟练 General Office Work Management
熟练 Handling Assignments
熟练 Handling Office Equipment
中级 Hr work
中级 Inbound Calls Management
中级 Installation and Software Configuration
熟练 IT Hardware Support
熟练 IT Help Desk
中级 Knowledge of Development 
中级 LAN Security
熟练 Legal Affairs Management
熟练 Moz Keyword
中级 Nutrition Management:
熟练 Office Assistant
熟练 Office Management
中级 Outbound / Inbound Calls
熟练 Outstanding communication abilities
熟练 Problem solving and Communication Skills
熟练 Production Quality Monitoring
中级 Proficiency in English
熟练 Read English
熟练 Reception

语言

熟练 旁遮普语
熟练 乌尔都语
中级 英语

关注的公司

Imran 联系人

Asim Younis Chaudhary
Porta Group
Mahmood Hassan
National Highways & Motorway Police