概要

I'm a hardworking and motivated individual who is dedicated to making a positive impact in your organization. I always give my best effort and strive to help the team succeed. I enjoy challenges and am eager to use my skills to contribute to your company's growth.

工作经历

公司标识
Operation Department (Head Office)
Meezan Bank Limited
Sep 2023 - Feb 2024 | Karachi, Pakistan


Responsibilities,
Assist customers with troubleshooting mobile banking app issues, such as login problems, transaction errors, or navigation difficulties.
Provide step-by-step guidance on using various features of the mobile app, including fund transfers, bill payments, and account management.
Guide customers through the process of activating new debit cards over the phone.
Verify customer identity and card details to ensure security and compliance with activation procedures.
Address any concerns or questions related to card activation, such as PIN setup or usage instructions.
Listen to customer complaints and concerns attentively, demonstrating empathy and understanding.


学历

University of Karachi
硕士, 艺术硕士学位, (MA)‎
International Relations
所占比重 64%
2022
University of Karachi
学士, 理工学士, BS (Hons)‎
International Relations
所占比重 64%
2021
government degree college khipro
中级/A级, 理工系(医学预科), HSC‎
Science
所占比重 79%
2018
Roshan Tara Secondary School Karachi Sachal Goth
大学入学/0级, 科学, SSC‎
Science
所占比重 65%
2015

技能

熟练 Communication Skills
初学者 Communications Skills
中级 Computer Skills
中级 Creative Writing
中级 Customer relations specialist
熟练 Customer Service Standards
熟练 Customer Services
熟练 Empathy and Customer Focus
熟练 Islamic Banking
熟练 Phone Banking Skills
熟练 Problem Solving Skills
中级 Quick Learner
中级 Strong communication Skills
熟练 Verbal Communicator

语言

熟练 俾路支语
熟练 乌尔都语
熟练 信德语
中级 英语