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工作经历
Customer Experience Manager
Lead and applies the performance management process, supporting representatives in their personal and performance development.
Responsible to avoid any Fraudulent Activities.
Giving feedback to the representative for better customer experience.
Assisting representatives with their queries in the process or system.
Handling Escalation calls from customers requesting for Manager.
Handling real time requests from customers in case of any exception to be made.
To ensure representatives are maintaining Floor Decorum.
Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
Attend Training sessions on updates to products, services and Call handling skills.
