Exceptional competence in achieving personal and business goals, dedicated, self driven, focused and result oriented always one staep ahead of challenge.
1- Proper control and check on quality (hygiene policy)
and quantity of orders. (Delivered vs ordered)
2- On time handover to delivery partners (Area wise & slot wise)
3- Reducing incomplete orders by negotiating with stock concerned section.
4- Managing warehouse category wise.
5- Proper check on refusal and Re plan
6- Developing and maintaining a detailed project plan.
7- Follow up about on time delivery to customer
8- Handling complaints by resolving issues
Key areas of my responsibilities & selected accomplishments here include:
□ Control on proper and on time registration of all incoming and outgoing
stock for all departments.
□ Control and check on Deliveries Quantity
□ Control on GRN(Goods Receiving Note)
□ Control on GRV(Goods Return Voucher)
□ Control on inter stock transfer(Stock in, Stock out)
□ Control on Home Delivery(SD,CD)
□ Deliveries freshness control of the Fresh Food goods
□ Barcode verification
□ Service to other departments in respect of stock transfer
□ New Staff training and Skills development of employee.
□ Staff leave planning and maintaining and recording attendance in accordance with compensation.
□ Responsible to ensure team work is running smoothly to perform efficiently and effectively.
□ Responsible to ensure 100% compliance of Hygiene policy of company.
□ Ensuring complete documentation and handling big volume of documents
□ Control on return total procedure (Supplier Confirmation and Return Follow-up)
□ Maintaining the record of procurement of Fixed Assets.
□ Handling of customer complaints.
□ Repeat job analysis and counter measure.
□ Post service follow- up and analysis.
□ Handling of service feedback card and deciding counter measure along with management.
Care for customers at waiting area