概要

I am professional with a diversified experience in customer services, Sales, Operation & Vendor management. My enumerated
experiences able me to play a vital role in the following domains with the expertise in relationship development, customer
Delight, vendor management, trade & Sale Channel Development among many industries, include Telco, courier, automobile, solar power & and real estate.

工作经历

公司标识
Business Development Manager
SHABBIR ASSOCIATES
Apr 2022 - 代表 | Lahore, Pakistan

Generate sales leads, build pipelines, and convert prospects to sales numbersEnsure that clients are given demonstrations, carry out site visits, and timely closure dealsManage customer accounts and build a strong and healthy relationship with themActively seek out new sales opportunities through cold calling, networking, and social mediaReview and monitor existing purchase agreements to ensure compliance with contract terms

公司标识
Service Delivery Supervisor
ASPIRE TECH POWER SOLUTIONS
Jul 2021 - Apr 2022 | Lahore, Pakistan

SOLAR EPC, Trade & retail sale Channel ManagementSOLAR PV Import, Logistics & Vendor Development contractSuccessful project completion aligns with stakeholder interest Nurturing and developing relationships with key customer accountsMonitored the market trends and provided regular competitor feedback

公司标识
Vendor Relations Specialist
I.R Traders
Sep 2020 - Jun 2021 | Lahore, Pakistan

Coordinate and negotiate vendor contracts and new vendor set-up documentationCreate frequent reviews and ensure the availability of stock for sales and demonstrationsEnsure on-time execution of projects by close cooperation with suppliers and the operations teamImproved communication with the marketing department to better understand the competitive position

公司标识
Assistant Manager Customer Support
Kinetic Enterprise
Nov 2019 - Aug 2020 | Lahore, Pakistan

Building strong relationships with the existing portfolio of clientsManaging the B2B & B2C sales process to close new business opportunitiesSuggesting process improvements to top management at regular intervalsKeep accurate records and document customer service actions and discussionsTaking ownership of customer\'s issues and following problems through to resolutionPrepare and deliver appropriate presentations on product and service procedures, policies, and standardsIdentifying opportunities for new business development through following up on leads and conducting research on target clients.

公司标识
Service point Incharge
DHL Express Pakistan (Pvt) ltd
Jul 2015 - Oct 2019 | Lahore, Pakistan

Ensured strict internal controls and monitoring of operational risksInsanely Customer-Centric Culture & Global Coordination FrameworkExport and Import Shipments coordination and Query handling supportGenerate retail leads and cold calling to achieve the revenue/volume targetActively participated in & and promoted the Upsell and Cross-sell Campaign ActivitiesBuilding strong and collaborative relationships with other internal stakeholdersDirected the creation and implementation of a Business Continuity Plan and the management of audit programs (5s, Gemba, spot check)Looking after treasury positions of the branch concerning the market and maintaining exceptional cost optimization levels by monitoring costs and increasing revenue.

公司标识
Business Centre Executive
Ufone GSM
Feb 2012 - Jul 2015 | Lahore, Pakistan

Managing Business Centre staff activities reports with sales and financial dataAchieved the monthly sales targets by identifying and developing new customersMaintaining meaningful relationships with existing clients to ensure that they are retainedCoordinating pre-sales and post-sales follow-up and managing a portfolio of key accountsAnalyzing customer complaints/feedback and ensuring to reduce customer dissatisfactionEnsuring high levels of customer satisfaction as well as upsell and cross-sell potential within existing customers to maximize the share of walletPromote the synergy projects (e.g., PTCL, U-Bank, Gadgets) and actively participate in user acceptance tests of business applications (Siebel, Tracker & Geneva)

公司标识
Executive Customer Care
Warid Telecom Pvt Ltd
Dec 2009 - Feb 2012 | Lahore, Pakistan

Provision of Frist Call Resolution to ensure customer satisfaction & customer delightMaintained and achieved the assigned service parameters KPI, PSI, SLA, and TATAchieved the revenue growth target by Cold Calling, Hot Calling to Lead the SaleKeep abreast with product knowledge and market research for comparative analysisKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments in our contact centre database in a comprehensible wayAnalyze different issues & escalate them to the relevant department such as Operations, subscriber support, Complaints Support, credit & Collection, bill delivery, correspondence, and outbound teams for their resolution and quality feedback

公司标识
Assistant Accountant
Tahir Associates Lahore
Feb 2007 - Aug 2009 | Lahore, Pakistan

Maintained updated Records of Transaction Facilitated the vendor & and stakeholders about financial termsHelp out the auditor in auditing

学历

The Superior College
哲学硕士, MS Quality Management‎
Total Quality Management, Project Management, Business Intelligence
Completed
2016
Virtual University of Pakistan
硕士, 工商管理硕士学位, MBA - Marketing‎
Business Management, Marketing (Brand Management, Consumer Behavior)
CGPA 2.8/4
2012

技能

初学者 360 Recruitment
熟练 Aesthetic Procedures Knowledge
熟练 Client Followup
熟练 Client Interaction Management
熟练 Client Relationship Management
熟练 Cold Calling
熟练 Customer Service Skills
熟练 Database Impact
中级 Distributors
中级 drawing 2d & 3d
熟练 Event Marketing Strategies
中级 Executive Presentation Skills
中级 Export Development
中级 Finance Administration
熟练 Fluent in English
熟练 h Operations Management
中级 Individuals / Consumers
中级 Inventory Planning
熟练 Korean Teaching
熟练 Lead in
熟练 Leadership Skills
中级 Marketing Strategies
熟练 Outdoor Sales
初学者 Payroll Management
中级 Record keeping
熟练 Record Keeping
中级 Revenue Analysis
中级 Security Management
熟练 Security Principles
中级 Team Management
初学者 Troubleshooting Skills

语言

熟练 英语
熟练 乌尔都语
熟练 旁遮普语