概要

Personal Summary:

A highly self-motivated individual with a proven track of excellent customer service with an extremely hard working, commitment and dedication regarding deadlines, targets and goals. Self-initiative with responsibility and honesty to a successful and productive output. With exceptional interpersonal skills, using communicative abilities between staff and management to achieve targets and benefited for an organization.

Career Objectives:

Seeking a challenging career in Security Operations/Hospitality/Customer care, where I can utilize my skills and past experience to cater the customers for their entire satisfaction of service and to become a useful asset of an organisation. I would like to join an organisation in challenging environment. I intend to join any esteemed organisation for better prospects as well.

项目

Computerised Production Setup (Garments)
Security Alarm Control Room Setup

工作经历

公司标识
Manager Operations (Corporate Security)
Protection One Security.
Jan 2017 - 代表 | Karachi, Pakistan

With this Current Position my main responsibilities
are

Manage and support, Operations of Electronic Security (Burglary Alarm System - BAS) & It's Monitoring operations.

Coordinate & correspondence with Corporate and individual clients.

Plan, manage & coordinate with Security personnel/Quick Response Force, Control room Monitoring Staff, Technical Team, Warehouse inventory management and Sales team.

Execute Installations of Burglary Alarm System and its related devices & draw layout security plan/map, to secure client's premises and as per client's requirement.

Manage GPS Tracking system, team and it's Operations, generation and submission of Guard Patrolling Tracking reports for the business premises and sensitive installations of our Corporate clients nationwide.

Investigate, Prepare, review and submission of Incident reports to the clients & coordinate with Law Enforcement Agencies.

Plan for staff recruitment requirements, induction and continuation of training.

Maintain & Develop business relationship with the Corporate clients mainly with leading Banks and Telecom sector of Pakistan, and also with individual clients, which includes

Regular client visits, to ensure provide all kind of Security Solutions
Risk assessments.
Followup with technical teams regarding Client's Complaints and other related technical issues.
Estimation, Costing & preparing Quotations.
Project execution of Burglary Alarm System & CCTV.
Issuing timely Invoices to the Customers.
Payments followup & coordinate with Finance department.
Feasibility planning for on-going and new business.

公司标识
Assistant Manager Operations
Survelliance Security Solutions
Jan 2015 - Jan 2017 | Karachi, Pakistan

As the role of Assistant Manager Security Operations, my main responsibilities to Manage Security related matters quires & complaints of customers regarding Security Alarm system and Quick Response Force. Manage, mobilise & deployment of Response Force Security personnel, Track the performance of Control room monitoring/CCTV staff to ensure the quick, smart & alert performance towards customer satisfaction & handle technical team to resolve customers complaints regarding Security Alarm system, CCTV/DVR issues, Bio-metric Access Control, Walk-through Gates etc.
A decision maker and self starter to cater customers needs with followup regarding queries and complaints issues. Maintain and monitor the inventory & Ware house staff performance.
Meetings, evaluates, presentations and reporting to my superiors about my department, staff performance, customers needs and feedback to enhance our services.

公司标识
F & B Attendant
The Saujana Golf & Country Club.
Apr 2012 - Oct 2014 | Kuala Lumpur, Malaysia

That was a food outlet of Saujana Golf club, we deal members and walking guests and my main role to Greeting guests, Present the Menu, recommendation taste of the day, Serve them, get comments about food and service and ask advice to improve services. Also keep clean the surrounding of outlet, responsible to maintain inventory of beverages and refill inside golf course mini bars with food and Beverage items on daily basis and handle cash counters. Have a pretty good experience there with local Malaysians and international guests from all continents of the world.

公司标识
Tele Marketing Executive/Vacation Consultant
BSM Vacation Sdn Bhd.
Apr 2011 - Mar 2012 | Petaling Jaya, Malaysia

With this organisation worked as a Tele Marketing Executive cum Vacations Consultant, my responsibilities to sell vacation ownership preview packages over the phone. Answer questions about vacation destinations and resort facilities and services, introduce and promote the various vacations & Holiday packages, as a consultant of BSM Vacations on behalf of the renowned star hotels, motels & resorts of Malaysia. Send invitations to the individual customers as well as corporate clients and motivate them to attend road shows throughout Malaysia to present a showcase for various vacation packages & events with attractive offers by the all renowned hospitality providers to enhance & increase their business. Also checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available. Promote accommodation upgrades and extra nights to drive additional revenue when available. Explain the requirements for purchasing a vacation package & Verify individuals or couples meet the eligibility requirements, while attending the road shows for holidays/vacations sales presentation in all major towns and cities of Malaysia.

公司标识
Tele Marketing Executive
Sunway International Vacation Club
Nov 2010 - Mar 2011 | Kuala Lumpur, Malaysia

Sunway vacation club is a sister concern of Sunway Lagoon Hotel Spa & Convention centre. My assignment was to cold calls to customers and offer various holiday packages for Business and leisure trips to local Malaysians from other cities of Malaysia and to international individuals and corporate executives around the world.

公司标识
Banquet Operations Staff (Part Time)
Multiple 5 Star Hotels of Kualalumpur
Sep 2006 - Oct 2010 | Kuala Lumpur, Malaysia

Working with this organisation my main assignment to arrange event set-up according to Banquet event order (BEO) for meeting or any function. Serving to the guests and clearing the set-up after function. Worked part time in the same capacity with many 5 star hotels of Kualalumpur and served the VIP guests including the Malaysian Government officials, Ministers, Royal Families & Celebrities and it makes me proud.

公司标识
Security Monitoring Officer/Customer Support Executive
Tyco Fire & Security / ADT Security Pakistan Pvt Ltd.
Apr 2004 - Jun 2006 | Karachi, Pakistan

Main assignment to monitor security alarms alerts from customers premises and respond them quickly on phone, also dispatch Security Response Force or Law enforcement personnel according to situation and customers need as well.
Prompt action on any complaints & issues from customers regarding security personnel & Security Alarm system, followup, resolve the issues as per customer need & satisfaction. The management assign me to work there in night shifts.

公司标识
Equity Dealer / Business Development Officer
Pakistan Stock Exchange (PSX)
Sep 2000 - Mar 2004 | Karachi, Pakistan

Worked in Pakistan Stock Exchange (PSX), formerly known as Karachi stock Exchange (KSE) with renowned brokerage houses Zafar Moti Capital Management, Friendly Securities (Pvt.) Ltd. & Siddiq Moti Capital as Equity trader / BDO (free lance). With this capacity my main focus in marketing, Shares trading, keep communicate with customers whole of the capital market session regarding market and share price movement, also my responsiblity to keep inform the customers about market trends, socio-economic impact, current political & international scenario, capital market trends and moving direction.

公司标识
Asst. Merchandiser cum Production Coordination Officer
Rahman & Rahman (Garments Manufacturers & Exporters)
Jul 1998 - Aug 2000 | Karachi, Pakistan

With this positions my task to coordinate and reporting with all departments from cutting to packing, estimation and costing of a product, correspondence with suppliers from Korea and Taiwan for our manufacturing needs and with buyers from Germany, Netherlands and Austria to cater their orders according to their needs.

公司标识
Admin & Payroll Officer
Rahman & Rahman (Garments Manufacturers & Exporters)
Jan 1998 - Jun 1998 | Karachi, Pakistan

From Time Office to disburse salaries and all Administration related matters was in my assignment list.
Company maintenance, deal with government organisations, handling 300+ staff & labors, payrol, attendance, salaries distribution and maintain internal discipline and orders between all departments was also in my duties with this organisation.

公司标识
Trainee-Accounts cum Admin Officer
Rajanis Pvt Ltd.
Jul 1997 - Jan 1998 | Karachi, Pakistan

Assist to Senior Accountant to finalize Accounts.
Book keeping.
Manual & Computerized Accounts Entries.
Assist to Administration Manager.
General Office Administration.
Filing and Documentation.
Interact with other office Employees.
Assist in Job ads and calling candidates for interview.
Arrange interviews and keep record of resumes of candidates.
Salaries and Payroll.
Manage employee database.

公司标识
Salesman cum Cashier
Hi Knit (Pvt.) Ltd.
Jan 1995 - Jun 1997 | Karachi, Pakistan

Well, this was the 1st step of my practical career.
A fair price Garments outlet of Hi Knit (Pvt.) Ltd. Where my responsibilities were to focus sales, issue cash memo with handling of cash. Receive goods from factory, maintenance of stock & inventory, visual display of garments and maintain clean and tidy that outlet.

学历

Petroman
大专, Computer Science‎
Information Technology
Completed
1996
University of Karachi
学士, , Bachelors of Commerce‎
Commerce
1994

技能

熟练 Administrative Organization
熟练 Conservation Awareness
初学者 CRM Program Management
中级 Data Analysis
中级 Fluent in English
中级 Forex Market Knowledge
熟练 Handling Assignments
熟练 Hiring Team Building
熟练 Hospitality
熟练 Interpersonal Leadership
熟练 Japanese Teaching
中级 Operations Tasks Management
熟练 RESTful APIs
熟练 Security Management
熟练 Security Operations
熟练 Solutions to Problems
熟练 Staff Supervision

语言

中级 信德语
中级 印度尼西亚语
中级 马来语
中级 印度语
初学者 阿拉伯语
中级 旁遮普语
熟练 乌尔都语
中级 英语