·         Provided HR & Administrative advice and support, across the full range of functions. Implemented policies in relation to administration; planned and organized the activities of the support team and managed the performance of staff.
·         Designed, developed, revised and executed policies and procedures, determined schedules, sequences, and assignments for work activities, based on priorities, the quantity of equipment and skills of personnel.
·         Exercised hands-on approach and effective controls for delivering adequate training, managing maintenance, strengthening safety and boosting morale of team to ensure the high state of readiness by implementing best practices.
·          This advice and support is at both an operational level (knowledge, tools, resources to managers to confidently lead and develop their people) and a strategic level in liaison with directors (information, analysis, planning) for the organization.

·         Ensured appropriate HR systems and frameworks for effective and optimal management of the organization’s employees and continuous improvement of those systems and frameworks.
·         Built collaborative rapport within HR for site employment of management staff. Forecasted requirement of administrative staff for the upcoming shut downs and retrofit jobs to ensure timely provision of non-management and administration staff.
·         Created a strong team presence, with consistent achievement in motivating and engaging employees building top performing teams in the organization improving employee retention and working relationships in all departments.
·         Mediated and conflicted resolution on employee issues using current policies and disciplinary actions, a subject matter expert on local, state and federal laws and policies, also processed layoffs and severance packages during reduction in force.

·         Accomplished recruitment cycle, managed bulk recruitment, conducted Employee evaluation, counseling, training and development to attain optimum output, handled all HR functions at Shekha Ahmed Advocates Legal Consultants.
·         Exercised hands-on approach and effective controls to manage the process of recruiting, selecting, assigning, scheduling, coaching, counseling, disciplining and training employees in line with customer service trends and recommendations.
·         Achieved such objectives by planning, monitoring, appraising, reviewing and by enforcing requisite policies and procedures, thus helping with the ongoing, long-term improvement of employees\' skills, enabling them to fulfill their obligations within the organization by keeping liaison regularly with the respective Heads/Directors.

Master Trainer || May 2009 – May 2011
·         Equipped staff with the knowledge, practical skills and motivation to carry out work-related tasks. Designed tutorials to compete with the challenges associated with the technological advancements at UBL’s Training Centre then for the same conducting sessions in both Faisalabad & Sargodha Region.
·         Reconciled the team that experienced employee morale issues, also interviewed team members and leadership; observed team meetings, created team building exercises and mandatory training also administered training classes for potential candidates
·         Worked with leadership to determine staffing requirements, identified and recommended potential candidates for both facilities.
Customer Service Manager || May 2009 – May 2011
·         Managed staff, ensuring high quality customer services and dealt with unresolved customer service issues. Developed change management plans for achieving different targets & sequence, detailed activities of resource allocation in a productive manner.
Commercial Banking Officer/Relationship Officer || Sep 2006 – Apr 2009