概要

Working as a Senior Executive in Sharp Import LLC (we care here)
Worked as Relationship Manager at A&I Ground Transportation. Worked as Marketing Manager @HRS Solutions. I have as an "Assistant Manager" @ Pakistan Cricket Board". I have worked with MYCAB Travel for more than 3 Years. During this tenure I was promoted as Senior Executive Support & Fulfilment. Then I was promoted as Relationship Manager & Trainer of MYCAB OPERATIONS & Call Center. I have worked as an Asst. Manager HR / Admin in Afzal Rice mills & Exporters. I have worked for Telenor Pakistan for 7 years as well. During this tenure I worked in call center, Trade marketing, backend financial team, Direct debit, MNP team, Dealers & Frenchise support & NOC (Network operations Center).

项目

Fazal Mahmood Club Cricket Championship 2017
MNP / Telenor Pakistan / Postpaid Clients

工作经历

公司标识
Senior Executive
We Care Here
Nov 2019 - 代表 | Lahore, Pakistan

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公司标识
Marketing Manager
HRS Solutions
Oct 2018 - 代表 | Lahore, Pakistan

Taking care of Marketing department and Strategic planning for the same.

公司标识
Unit Manager
Pak Qatar Takaful
Oct 2018 - 代表 | Lahore, Pakistan

Recruiting new members.
Training them.
Briefing them about their daily Tasks.
Setting up Daily and Monthly targets.
Strategies the business.
Reporting to higher management.

公司标识
Assistant Manager (Domestic Cricket Operations)
Pakistan Cricket Board (PCB)
Apr 2017 - 代表 | Lahore, Pakistan

Taking care of the things that deal with domestic cricket.
Detailed reporting to Management.
Maintaining Data Base of Players and their records.

公司标识
Relationship Manager
MYCAB TRAVEL "MYCAB OPERATIONS"
Jul 2015 - Mar 2017 | Lahore, Pakistan

I worked as a bridge between our Clients and the Company.
I was a direct link for our clients.
I generated sales via Phone Calls, Emails & Social Media Marketing.
Maintained our service level as per client's satisfaction.
Introduced new packages for clients.
Gave the basic idea to our system development team for ticketing and voucher system, which made things a lot easier and quick.
Trained our Travel agents about the system so that they can create vouchers immediately through our system by their own User ID.

公司标识
Assistant Manager Admin & Finance
Afzal Rice Mills & Exporters
May 2013 - Sep 2014 | Jhang, Pakistan

Managing Administration and Taking Care of Payroll of Employees & Invoicing for Buyer. And managing Payments of Sellers.

公司标识
Back Office & CS Executive
Telenor Pakistan
Apr 2006 - May 2013 | Lahore, Pakistan

I have been in Cellular Network for seven years performing efficiently and dedicatedly in Customer
Services, Backend support & Network operations, which encompasses handling of all the concerns
related to Customer queries and their resolutions. I worked in Telenor Pakistan Ltd. (one of the biggest
cellular networks in Pakistan) a Norwegian Company. During my stay I was always amongst the top
employees. Since the beginning I have been working on various posts which include Customer
relationship officer, Dealer support officer, Post-paid operation officer, Trade Marketing officer, as an
MNP Backend operations officer and lastly as Network operation officer.

学历

University of the Punjab
硕士, 科学硕士学位, Masters in Arts‎
LLB (Morning)
等级 B
2011

技能

熟练 and target-driven attitude
熟练 Excellent Customer Services
熟练 Adminstration Knowledge
熟练 Adminstrative Funtions
熟练 ADT HOME Security Services
熟练 Business Analysis
熟练 Business Development Process
熟练 Business Travel
熟练 Call Controls
熟练 Call Handling
中级 Chat Support
熟练 CLOSINGS
熟练 Conservation Awareness
初学者 Cordic
熟练 Critical Control Points
熟练 Customer Communication
熟练 Customer Focused
熟练 Customer Relationship
熟练 Customer Service Management
熟练 Customer Service Operations
熟练 Data Miniing
熟练 Email Support
熟练 Expressive Writing
熟练 Good listening power and fluent English.
熟练 Haircut Consultation
熟练 HCWM
初学者 Hiring Team Building
中级 iCabbi
熟练 Impeccable Customer Service Skills
熟练 Inbound Call Center
熟练 Individuals / Consumers
熟练 International Client Handling
熟练 Madical Writing
熟练 Management Skills
熟练 Multi Tasking
熟练 Must understand the needs of the customer
熟练 nalytical Skills
熟练 Official Assignments
熟练 Operations Responsibilties
熟练 Organization Skills
熟练 Parent - Teacher Communication
中级 Public Relations
熟练 Pulic Dealing
熟练 Pursuing News Stories
熟练 Required Travelling.
熟练 Results-driven
中级 Retailers
熟练 Sales Process Development
熟练 Selling Skills
熟练 Soft Skills

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语