Seeking an opportunity with an organization, where I can fully utilize my knowledge and potential in an environment, which can be challenging progressive.
-Managing 24/7 branchless banking operations and providing technical support for all Easypaisa services and online payments.
-Troubleshooting end-user issues and resolving within agreed SLA.
-Sanity testing for activities related to business & operational requirements
-Ad-hoc reporting and in-depth logs analysis to identify issue and improve services.
-Creating dashboards and visualizations on ELK.
-Scrum framework and stakeholder management for getting the CRs implemented, app improvements, features addition.
-End-to-end management of NOC/SOC Operations as NOC Duty Manager, escalations, communications for running overall network operations and services smoothly.
-Leading/delivering projects with stakeholders worldwide, following Scrum framework.
-Manage Front Office activities, undertaking functions of Incident and Change management including First Level of Maintenance and detailed analysis.
-Analysis/ad hoc reporting of network availability, network performance, QoS along with preventive measures to resolve network issues.
-Providing timely and efficient technical support to stakeholders.
-Research and obtain detailed information for documentation management.
-Conducting periodic audits to maintain integrity of data and reports.
-Ensuring that services and processes are continuously improved, driving simplification, agility and innovation. Documentation and implementation of SOPs for process improvement and process implementation.
Providing timely and efficient technical support to customer's queries, troubleshooting and resolving issues related to Nayatel hardware and services at customer end.