概要


Seeking an opportunity with an organization, where I can fully utilize my knowledge and potential in an environment, which can be challenging progressive.


项目

MS Tools testing & transformations (for Telenor Pakistan)

工作经历

公司标识
Assistant Manager
Telenor Bank
Aug 2019 - 代表 | Islamabad, Pakistan


-Managing 24/7 branchless banking operations and providing technical support for all Easypaisa services and online payments.
-Troubleshooting end-user issues and resolving within agreed SLA.
-Sanity testing for activities related to business & operational requirements
-Ad-hoc reporting and in-depth logs analysis to identify issue and improve services.
-Creating dashboards and visualizations on ELK.
-Scrum framework and stakeholder management for getting the CRs implemented, app improvements, features addition.

公司标识
Network Operations Engineer and Performance Analyst
Nokia Solutions & Networks (MS for Telenor Pakistan)
Apr 2016 - 代表 | Islamabad, Pakistan

-End-to-end management of NOC/SOC Operations as NOC Duty Manager, escalations, communications for running overall network operations and services smoothly.
-Leading/delivering projects with stakeholders worldwide, following Scrum framework.
-Manage Front Office activities, undertaking functions of Incident and Change management including First Level of Maintenance and detailed analysis.
-Analysis/ad hoc reporting of network availability, network performance, QoS along with preventive measures to resolve network issues.
-Providing timely and efficient technical support to stakeholders.
-Research and obtain detailed information for documentation management.
-Conducting periodic audits to maintain integrity of data and reports.
-Ensuring that services and processes are continuously improved, driving simplification, agility and innovation. Documentation and implementation of SOPs for process improvement and process implementation.

公司标识
Network Support Engineer
NayaTel Pvt. Ltd.
Feb 2015 - Mar 2016 | Islamabad, Pakistan

Providing timely and efficient technical support to customer's queries, troubleshooting and resolving issues related to Nayatel hardware and services at customer end.

公司标识
Customer Service Representative
360 Technologies (Pvt) Ltd.
Aug 2014 - Dec 2014 | Islamabad

公司标识
Intern
National Development Complex (NESCOM)
Jul 2013 - Sep 2013 | Islamabad, Pakistan

学历

University of Engineering & Technology
学士, 理工学士, Electrical Engineering‎
Telecom and Computer Engineering
CGPA 3.1/4
2014

技能

中级 Agile Project Management
熟练 Analytic Reporting
中级 Business Analytics
中级 Business Intelligence Tools
熟练 Call Flow
熟练 Client Follow-up
熟练 Conservation Awareness
熟练 Core & Access Network
中级 Customer Analysis
中级 Customer Service Management
中级 Data Analytics
熟练 Data Flow
中级 Database Administration
初学者 Enterprise Technology Sales
中级 ETL Tools
熟练 Executive Presentation Skills
中级 Hiring Team Building
中级 Internet Services
初学者 Itsm
初学者 Lead Generation
中级 manager noc
熟练 Monitoring Services
熟练 Multi Tasking
初学者 Nagios
熟练 Networks
熟练 Networks Operations Centre
熟练 NOC
熟练 Official Assignments
熟练 Pricing Negotiation
中级 Project Management
中级 Query Language
熟练 Routing & Switching
初学者 SalesP romotion
熟练 Sals Trainer
熟练 Service Assurance
熟练 Service Desk Management
熟练 Service Operations
熟练 Stakeholder Management
中级 Tableau
中级 Team Mgmt
熟练 Technical Support
初学者 Tools Integration

语言

熟练 乌尔都语
熟练 英语