Head of Department with direct reporting to Company CEO
Overall responsible for all IT related management and administration of Microsoft Windows Servers, Microsoft Windows, Networking, Systems, IT Helpdesk & Support, Retail Management System – Candela, Hardware and Software (installation, configuration management and troubleshooting) placed at Head Office, online store and 35 shops nation-wide
CCTV Cameras surveillance projects on-premises and shops
Took initiative of setting up MS Dynamics AX 2012 ERP and configuration management for company’s future usage

Project Team Lead of Technical Assistance Center (TAC) with direct reporting to Head of the Department
Work on projects related to IT support, Operations and System Administration activities Scope of work, project charter and planning of i2c Omaha Contact Center, Microsoft Dynamics AX 2012 ERP, OTRS Helpdesk IT Support Ticketing System deployment
Responsible for managing multiple parallel deliveries with regards to priorities
Provide analysis and reporting on ticket statuses and ensure that prompt IT Support is provided by TAC team throughout the organization of around 1200 employees globally
Configuration of WSUS Server, Active Directory DC, DNS, GPO, DHCP, Bit Defender AV Server, Office365, FreeNAS, SAN and VMware 6.5 ESXi Virtualization, OTRS IT Helpdesk (ITIL IT Service Management), SIP Management, SVN Tortoise, Servers and Systems Backups & Recovery Checks, DR site Synchronization.
Responsible for documentation of policies, processes and operations & user manuals Organize trainings of end user to improve their IT know how to improve productivity
Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets
Perform hardware inventory, systems up-gradation activity throughout the organization.
Improve security and make arrangement to ensure smooth audit in feature
Perform software inventory to ensure licensing and contract validity

Senior Project Management and Technical Head responsibilities with direct reporting to Director IT
Performed analysis of IT infrastructure and suggested improvements
Managed the various delivery projects according to rigorous cost/quality/schedule/risks criterion with high level of engagement towards the project’s objectives
Analyzed IT requirements and gave independent & objective advice on IT Operations
Handled project management of Setting up Active Directory Migration from One Forest to Another
Developed agreed solutions and implemented new systems.
Developed project plans for \'Web and Mobile Application Development\' projects.
Suggested improvements in Level 2 IT Operations & Configuration Management, backups and disaster recovery of Windows Server environment, virtualization and storage of 125 DHQ/THQ Hospitals IT setups
Participated and lead all Software Development project phases, from initialization to customer delivery
IT Infrastructure and Level 2 IT Operations & Configuration Management with backups and disaster recovery of Windows Server 2012/2016 Active Directory DC, DNS, DHCP, File Server, ISA Proxy Server, Microsoft Office 365 (Azure AD, Outlook & SharePoint), Exchange 2010, VMware, Hyper-V Virtualization, SAN, Tivoli Storage Manager, SVN, Hardware - IBM Blade Center HS22/HS20, Lenovo Think System SR650, IBM eServer Series x3650/x3550/x336/x345 and OS System Administration of Software Development teams Windows Servers

Project & Technical Head of IT Department reporting to Company Owner
Leaded the project encompassing complete lifecycle of requirements gathering, solution, design, installation, configuration, testing and operations of IT department of engineering concern
Supervised IT team responsible for ‘Systems Engineering and Network Infrastructure’ – File, Proxy and Avast Cloud Anti-Virus Windows Server 2012 R2 Enterprise and Microsoft SharePoint Server 2013
Managed IT team responsible for day to day IT Hardware, Desktop, Software, and Network Configuration Management, Fault Troubleshooting and Operations (Level 1 & 2)
Responsible to optimize inter-network and multiple operating systems services to users of organization

Project & Technical Head of ‘IT Managed Services’ Department reporting to Director Projects and lead a team of 3 System Administrators & 2 Network Engineers.
Successfully deployed ‘IT Managed Services’ department from concept to operations
Planned, designed, installed, configured and operated complex Systems Engineering & Network Infrastructure Projects from concept to delivery to optimize network and system services as mentioned below:
·         Setup Domain Controllers for Multiple Enterprises
·         Implementation of Microsoft SharePoint 2007/2010/2013 Servers Farm
·         Microsoft Lync Server 2013 Enterprise Edition Setup
·         Microsoft Dynamics AX 2012 ERP Upgrade
·         Microsoft Dynamics CRM 2013 Installation and Configuration
Used a mix of MS PowerPoint for executive steering committee presentation to show a plan on page and summary of project update
Introduced MPP (Microsoft Project) for project planning, work items, resource allocation, Gantt chart, timeline & MS SharePoint for collaboration and documents sharing (Document Management System) and Skype for chat
Participate and lead all product development project phases, from initialization to customer delivery
Manage risks and changes with all stakeholders
Ensure smooth and precise communication of requirements from customer to developers/IT administrators
Headed IT team responsible for Microsoft Windows Server 2008 R2 / 2012 R2 virtualized Hyper-V and VMware environments, VEEam backups, failover clustering of SQL Server and dual redundancy of SharePoint 2013 Servers Farm, ManageEngine OpManager and NAS storage.

Supervised ‘Network Requirements’ and ‘Network Repair & Maintenance’ related to inter-networking & infrastructure, IT Hardware & Software of head office and branch offices.
Liaison with vendors for Service Level Agreements and maintained updated network inventory of all offices.

Responsible for carrying out on-site and field installation and maintenance of SITA operating & desktop equipment and network connection as well performing complete IT service and change management (ITIL based) including configurations, design and implementation.
Team member of Up-gradation Project from MS Win NT 4.0 to Win Server 2003 CUTE Platform