概要

I have over 15 years experience in the Production and After Sale Service field, and 4 years experience as Service Engineer in Mobile Phone Technology, and 2 years experience as Head Quality Checking in Mobile Phone Technology.
Throughout my production and after sale service career I got the post of Production Manager, and trained other technicians and service engineers specific after sales techniques to provide better service to their customer for after sale service. I enjoy working with the new trainee, as well, demonstrating repair info about products, and educating others in their uses. I believe I would excel in Head of Maintenance because I truly find after sale challenging and rewarding career.
Throughout my Service Engineer Career I worked on various brands of mobile phones including Nokia, Samsung, Sony Ericsson, NEC, Motorola, Imate etc. I worked Level 3, Level 4 and troubleshooting and also on Zevac.
Mobile Phones of all the Service Centers in Pakistan. My duties were to look after the quality Checking department and lead them with leadership and technical expertise in Quality Checking, Take queries and give eligible solutions to other service centers about mobile phones, & arrange available software and service manuals for technicians and Quality Inspectors, Equipment and selection, hiring new internees and employees also. Due to my skills I was also made the Maintenance Incharge for the high tech equipments throughout my Head Quality Checking career I got the post of Head Quality Checking of the company.

项目

Uninterruptable power supply

工作经历

公司标识
Engineer
Hamdard University
Jan 2019 - 代表 | Karachi, Pakistan

Responsible for maintaining the Universitys building systems, public spaces and exterior elements to their original functional intent. Also responsible to repairs, maintains and updates the physical plants architectural, mechanical, electrical, plumbing and fire protection systems to ensure aesthetically-pleasing, reliable and energy-efficient facilities for our faculty, students and staff.
Coordinates and supervises 60 maintenance personnel to assure predictive & preventive maintenance, breakdown, repair, new project implementation and equipment calibration, within specified budget.
Increased productivity-reached project startup deadlines flawlessly through teamwork persuasion and team goals.
Maintaining an effective administration system and coordinating office procedures as per policy.
Responsible for organizing events of the University e.g. Annual University Convocations, Exhibitions in Expo Centre, Jobs Fairs, Annual Dinners etc. Furthermore, also part of following committees and position held due to technical skills and experience.
Supervise Repaired electrical systems, Wiring and components for control system.
Diagnose, Repair of system and wiring isolated faults and resolved electrical system.
Power and distribution systems, Circuit calculations hydraulic, Pneumatic and process control and instrumentation. Perform maintenance and repair of complex equipments, variety of power utility, solar, wind, and other traditional electrical energy projects.
Overall Maintenance & Operations of Generators installed at Main & City Campuses of the University. The Backup Generator supply Capacity is more than 1000 KVA with different rated value.
Supervise all the Electrical related Work before / during Execution of Site work according to drawing & Coordination with Management and contractors e.g. preparing/ checking Running Bills and Cost Estimating of Electrical works. Satisfy Management with all plans, technical submittals and demonstration

公司标识
Technical Support
Samaa Babil Tech. Cont
Jul 2015 - Dec 2018 , United Arab Emirates

Provided technical support and evaluated customer's strategic needs.
Handled customer inquiries and built mini-applications.
Extended technical responses to proposals.
Handled installation of product trials and proofs of concept.
Marketed products in trade shows as well as diagnosed problems with installed equipment.
Motivate supervise a team of technical support consultants.
Participate in quality calibration and validation sessions.
Design, Estimation, fabrication and Quality Control of Electrical Switch gear Panels according to specifications, electrical standards and client requirements.
Design and Estimation of Main Distribution Boards (MDBs) according to specifications, electrical standards and client requirements.
Design and Estimation of Sub Main Distribution Boards (SMDBs) according to specifications, electrical standards and client requirements.
Design and Estimation of Distribution Boards (DBs) according to specifications, electrical standards and client requirements.

公司标识
Technical Support
Muhammad Bin Masoudi Group
Jan 2014 - Jun 2015 | Abu Dhabi, United Arab Emirates

Provided technical support and evaluated customer's strategic needs.
Handled customer inquiries and built mini-applications.
Extended technical responses to proposals.
Handled installation of product trials and proofs of concept.
Marketed products in trade shows as well as diagnosed problems with installed equipment.
Motivate supervise a team of technical support consultants.
Participate in quality calibration and validation sessions.
Design, Estimation, fabrication and Quality Control of Electrical Switch gear Panels according to specifications, electrical standards and client requirements.
Design and Estimation of Main Distribution Boards (MDBs) according to specifications, electrical standards and client requirements.
Design and Estimation of Sub Main Distribution Boards (SMDBs) according to specifications, electrical standards and client requirements.
Design and Estimation of Distribution Boards (DBs) according to specifications, electrical standards and client requirements.

公司标识
Head Technical Support
Samsung service Center Teletec
Jun 2012 - Dec 2013 | Karachi, Pakistan

Motivate supervise a team of technical support consultants.
Participate in quality calibration and validation sessions.
Resolve employee issues and act as an employee advocate when dealing with HR or departmental processes.
Build relationships with the operational and technical department management of our key customers.
Develop a strong relationship with the sale teams to increase support services agreements sales. This includes negotiating and closing services contracts.
Deliver and exceed on all team performance targets.
Prepare and review engineering drawings, specifications, project schedules, design and single line diagrams.
Prepare and review engineering drawings, specifications, project schedules, design and single line diagrams.
Interpret electrical drawings and prepare specifications.
Installation and commissioning of all kind of indoor and outdoor electrical LV Installation work.
Electrical Switchgear maintenance and replacement work.
Plane the process of Quality Control, troubleshooting, safety measures, data escalation and observation of electrical work.
Perform provisional acceptance test activities to ensure that the electrical work comply with the project specifications, electrical standards and customer requirements.
Plane procedures for the corrective maintenance (CM) and preventive maintenance (PM).
Supervise engineers and technicians responsible for electrical work at allocated locations.
Assist in technical documentation of technical budgeting, planning and procurement activities of engineering department.
Effectively manage the technical activities and generate meaningful reports for performance as well as to present to the management.
Installation and maintenance of Generators, Motors and Air-Conditions.
Maintain the Quality parameters and standards of electrical work.

公司标识
Manager Quality Checking & Maintenance
Samsung service Center Teletec
Dec 2009 - May 2012 | Karachi, Pakistan

Design, Estimation, fabrication and Quality Control of Electrical Switchgear Panels according to specifications, electrical standards and client requirements.
Design and Estimation of Main Distribution Boards (MDBs) according to specifications, electrical standards and client requirements.
Design and Estimation of Sub Main Distribution Boards (SMDBs) according to specifications, electrical standards and client requirements.
Design and Estimation of Distribution Boards (DBs) according to specifications, electrical standards and client requirements.
Design and Estimation of Capacitor bank and Control panels according to specifications, electrical standards and client requirements.
Prepare Electrical Switchgear drawings and Single Line Diagrams (SLDs).
Interpret electrical Switchgear drawings and prepare Bill of materials (BOMs) and Bill of quantities (BOQ).
Estimation of Electrical work in residential, commercial, industrial and high-rise buildings.
Design power cabling of the buildings in accordance to the existing load and site specification for LV Installations.
Prepare daily/weekly work plan with Quality, quantity and time.
Communicates directly with QC laboratory to ensure effective participation by the maintenance technicians in the implementation of QC policies and procedures.
Prepares reports, analyzes data, and makes recommendations for improving company operations and solving maintenance-related problems.
Supervises company maintenance personnel.
Ensures that maintenance technicians are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe, timely, and cost-effective manner.
Communicates regularly with all maintenance technicians, both individually and as a group, to ensure good two-way communication concerning maintenance issues.
Assists with hiring of maintenance personnel.
Initiates and carries out projects that improve efficiency and/or reduce operating.

公司标识
Service Engineer
Samsung Service Center TeleTec
Feb 2006 - Nov 2009 | Karachi, Pakistan

Repair Maintenance of under warranty mobiles.
Deal with principals (Samsung, Nokia, Voice and Sony Ericsson).
Repair non warranty sets in non-warranty policy.
Level 4 repairing.
Repair internal wrings of PCB (Printed Circuit Board).

公司标识
Production Manager
Spectrum Power System
Nov 1999 - Dec 2005 | Karachi, Pakistan

Working with colleagues to design new system, circuits and devices or existing technology.
Testing theoretical designs.
Writing specifications.
Following defined development processes.
Systematically improving the detailed design of a piece of electronic equipment.
Ensuring that a product will work with devices developed by others, can be made again reliably, and will perform consistently in specified operating environments.
Creating user-friendly interfaces.
Ensuring safety regulations are met.
Project planning and preparing budgets.
Attending meetings with subcontractors.
Supervising technicians, craftspeople and other colleagues.
Writing technical reports.
Keeping up to date with developments in technologies and regulations.

学历

Indus Institute of Higher Education
硕士, 科学硕士学位, MS. Telecom‎
Engineering
CGPA 3.5/5
2010
Indus Institute of Higher Education
学士, 技术学士, Bachelors of Technology‎
Electronics, Electrical, Telecom Networking
CGPA 3.0/5
2008

技能

3 年 Complaint Management
4 年 Consumer Electronics
5+ 年 Corporate - IT Department
5+ 年 Corporate - Procurement / Administration Departmen
5+ 年 DirectShow
5+ 年 Maintanace
5+ 年 Production
4 年 team lead

语言

中级 信德语
中级 印度语
中级 旁遮普语
中级 古吉拉地语
熟练 乌尔都语
初学者 阿拉伯语
中级 英语