概要


'Seeking another dimension to thrive' best describes me. Having over 17 years of experience in various fields including Leisure Travel, Hospitality, Project Management, BPO, Administration, Human Resource Management, Graphic design, Coaching and Customer Services, I have learnt, adopted and flourished in various ways. Handling pressure, working smart, playing the best as a team member and lead when necessary are my key skills. I like to take responsibility and take decisions in my capacity. I'm optimistic, confident, professional, strategic, well spoken, good with latest trends and tech, humble and honest.


A brief introduction of my key responsibilities and attitude towards work. I bear over 10 years experience in British and American travel markets as a Senior Travel Consultant and Territory Manager and laso managed a project from scratch and built foundation for the business to run smoothly today, Airfares Cart UK. From Logo design to content, stratgy and more. During my tenure in travel industry, I have successfully managed travel needs of my clients by booking flights, holidays, Excursions, City breaks, hotel bookings and all inclusive packages with a humble and down-to-earth attitude and top-notch costumer services. I know Worldspan (GDS) well. I have worked as Territory Manager with a US based travel and tour management company for large groups and organizations, located in Miami, FL. This job comes with managing sales for my assigned territory as well as dealing with clients and vendors directly. Our main focus was to manage all inclusive trips and tours for large groups and organizations such as schools, universities, churches, families and individuals ranging from 1 to 200 people (or more). This job requires taking care of passengers / tourists from their doorsteps, managing all their trip requirements including travel through Bus, Car, Rail, Air, meals, activities, attractions, accommodation, cruises and any other custom requirements from our clients. My other job experiences include Human Resource Management, Administration, Graphic Design and Training.


项目

Travel Maniacs PK
Airfares Cart

工作经历

公司标识
Customer Services Specialist
IBEX Global
Jul 2020 - 代表 | Islamabad, Pakistan


Customer Services Specialist for Internation Campaigns.

公司标识
Travel Consultant
Innovative Travel
Aug 2018 - Jan 2020 | Rawalpindi, Pakistan


B2C Travel Sales to UK citizens. Flights, excursions, city breaks, hotels.

公司标识
CCO
Well-Fare Flights
May 2017 - Jul 2018 | Rawalpindi, Pakistan


Managing a UK based travel agency from scratch. Idea, stratgy, implementation. My job routine involved communicating with IT for online appearance, writing content for business domain, working closely with Marketing team for google / facebook marketing campaigns and managing sales team.

公司标识
Co-Founder / Partner
Airfares Cart
Sep 2015 - Apr 2017 | Cambridgeshire, United Kingdom


Co-Founder / Partner at Airfares Cart. A UK Based Travel Agency

公司标识
Manager / Travel Consultant
360 Group Travel
Feb 2015 - Sep 2015 | Islamabad, Pakistan


Territory Manager / Travel Consultant

公司标识
Travel Consultant
Expedia International (Pvt) Ltd
Oct 2010 - Feb 2013 | Islamabad, Pakistan

公司标识
Team Lead
Twenty4seven, Ibex group
Jan 2009 - Oct 2009 | Islamabad, Pakistan

公司标识
Assistant Manager HR / Admin
National Foundation for Resource & Development (NFRD), Hilal Road, Rawalpindi Cantt
Oct 2007 - Dec 2008 | Rawalpindi, Pakistan

公司标识
Costumer Sales Representative
PINNACLE COMMUNICATION SYSTEMS
Jun 2007 - Nov 2007 | Islamabad, Pakistan

公司标识
Assistant Superintendent Stores
May 2004 - Nov 2006 | Rawalpindi, Pakistan

学历

University of the Punjab
学士, , Bachelors of Science‎
Mathematics, Statistics
2004

技能

熟练 Agency Services
熟练 American Accent
熟练 American Acssant
熟练 Amin Management
熟练 Aseptic Technique Knowledge
中级 Branding Research
熟练 British Accents
熟练 British English Writer
熟练 Call Control
熟练 Call Controls
熟练 Client Acquisition Skills
熟练 Client Co ordination
熟练 Client Deailing
熟练 Client Followup
熟练 Clinet Contact
熟练 Closing
中级 Cold Calling
熟练 Cooordination Skills
熟练 Craft Command
中级 CRM Analysis
熟练 CRM Command
熟练 Customer Acquisition Skills
熟练 Customer Analysis
熟练 Customer Interaction Management (CIM)
熟练 Customer Satisfaction Management
熟练 Customer Servies
熟练 Customer Success
熟练 Customer Support
熟练 Effectively Deal Clients
熟练 Excellence Management
熟练 Executive Presentation Skills
熟练 Fluency in Bengali
熟练 Fluent in English
熟练 Fluentent in English
中级 Galileo Command
熟练 Go-to-Market Strategy
熟练 h Operations Management
熟练 Handling Assignments
熟练 Import Operations Handling
熟练 International Business Exposure
熟练 IT Knowledge
熟练 IT Support Responsibilities
熟练 Lab Knowldge
熟练 Lead in
熟练 Listening to Customers
熟练 Live Chat Support
初学者 Medical Assisting
熟练 Operational Tasks Handling
熟练 Pricing Negotiations
熟练 Process Operations Handling

语言

熟练 英语

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