概要

Here is an overview of my experience and key achievements working for this company.

Opens customer accounts by recording account information
Maintains customer records by updating account information
Cash Handling
Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Maintain stock, supplies and inventories
Reconcile sub ledger balances with General Ledger
Handling daily walk-in customers for sales, Problem Solving and Customer Retention,
Post sales support
Sale Lead generations through existing customers
Sales audit
Promptly informs immediate supervisor of all pressing issues and takes prompt corrective action where necessary or suggests alternative courses of action
Meet company target for churn and reduce order fallout and improve customer loyalty by enabling continuous improvements throughout
Keep monthly analysis of billing, Recon, New Sales, package conversion, Device conversion and provide presentation to RMCC (Regional Manager Customer Care).