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概要
To, The HR Manager
I am currently working as a Customer Support/Corporate Support in Wi-Tribe Customer Care Dept. and I have been there for almost 3 years, I have learnt a great deal during my time in this company including customer relationship, operations and technical aspects but I now feel as though I am ready to take new challenges..
My written and oral communication skills are excellent and I enjoy working as part of a team, as well as liaising with contractors and project stakeholders. I enjoy the company and support of my peers while being able to manage my priorities and work. My day-to-day job involves efficiently managing others, communicating complex data to the technical team and breaking down this information for clients.
Problem-solving and troubleshooting are tasks which I face on a daily basis and am confident at resolving. When there is an issue, as often happens in large-scale projects, I am sure to investigate the issue fully, scope out the best methods to resolve it, probe implications of each method, and communicate the data clearly with all relevant team members.
Most of all, I am a committed professional with the skills and attributes the job requires, and a strong determination to achieve an excellent outcome for my employer. I hope to have the opportunity to discuss this more with you at an interview.
项目
工作经历
Field Support Engineer
Providing technical support at all levels of customer engagement and responding to product support issues.
Performing necessary measures at Sites (BTS & customer’s premises) to resolve complaints within timelines.
Installation, configuration and troubleshooting of Network Interface Products & LAN Network
Prepare and maintain activity track to be used by Team Lead for effective reporting.
To upsell company’s image through “customer first policy” and “timely response”.
To meet all the targets assigned on individual level as well as team level.
Responsible for installation, preventive and corrective maintenance.
Provide on-site support to NOC for Lev-2 issues.
Take innovative measures to diagnose and highlight quality issues in the network.
Handle faults in order to ensure a continuous operation of the network.
Working on different motorola softwares/Tools both indoor and outdoor “2.00.23.06.16_mipsel“ , “0607-Eng“ ,
“engineering_02.00.23.06.07_mipsel“ , “deviceengweb_02.02.17_armeb“ and deviceengweb_02.02.35_armeb.
Strong grip with ZXCEL Tools indoor “200UXD6b2“
Experience in Configuration,deployment and troubleshooting of Motorola OUTDOOR units.
Customer Support Engineer
Broadband CPE Configurations and IT Troubleshooting
Configuring of IP’s Camera and DVR’s
Providing support Broadband and Multimedia Products ADSL, IPTV & IP , Provision and Installation
System and Subscribers\' Module Troubleshooting, Patching and Ports,Installation, Customer Support & Co-ordination and Customer Premises Issues.
Providing online solution of customer\'s broad band problems
Responsible for overall deployment of BB, check of installation
Configuration TENDA, Echo life Hg150a modem or Wireless Modem’s, KASDA,W150D, Wi-Fi Routers (Wireless Devices) and
PP protocol over Ethernet and ATM, VPI, VCI configuration strong systems analysis.
Trainee Engineer
• Worked as a Trainee Engineer in NOC BSS department.
• Generate daily traffic reports for Network KPI’s, Cells availability, Network Outage Report.
• Ensure coherent and smooth escalations to management, customer and other departments by the team.
• Managing and analyzing Daily traffic stats for Samsung BSC & BTS sites, using SASA (Samsung alarmed and statistical analysis tool).
• Updating daily network report, fault management reports.
• Performed Creation of Trouble Tickets for Sites Outages and different service affecting alarms using NAMS (network alarm management system).
• Train and help the NOC-FO BSS/TXN engineers in interpreting and correlation of alarms from different nodes.
