Key Responsibilities:

Overseeing the entire office\'s voice services for seamless communication.
Administering and maintaining the active directory system.
Collaborating with ISPs and VoIP trunk providers to ensure uninterrupted service availability.
Providing leadership in day-to-day operations, guiding the team to promptly address technical and support issues, thereby ensuring seamless technology infrastructure.
Conducting weekly backups of IP PBX and networking devices, and taking snapshots before implementing any server changes.
Successfully designed and implemented a network and infrastructure supporting over 600 hosts.

Key Responsibilities:

Manage basic Asterisk effectively, one must possess expertise in creating extensions, configuring voicemail, and call routing, which are essential components of a seamless communication service.
Deployed FileZilla server to enable seamless file sharing among agents and team members, facilitating collaboration and improving productivity.
Managing cPanel and databases of multiple domains requires a thorough understanding of web hosting and database management, including account creation, security and backup.
I am skilled in installing, configuring, and troubleshooting RDC servers.
Maintaining and configuration of server machines.
DHCP, DNS configurations, IP DHCP & Devices MAC bindings.

Key Responsibilities:

Windows, software installations, configuration as per department requirement and provide to the users.
IP phone configuration Cisco 7940 & 7960. Call routing and email application for end users.
Creating call duration report (CDR) on daily/weekly and monthly basis on asterisk.
Configuring AP’s & installing Hikvision CCTV cameras.
Ensuring WAN connectivity via IP SLA and Auto-Failover.
Proactively monitor the network using PRTG and SolarWinds.
Improved and maintained computer inventory using the Snipe-IT app.
VMware Linux installations and basic commands.
Data Center installation and maintenance.

Key Responsibilities:
Providing timely and efficient technical support to the customers queries including routing, L2/L3 VPNs, Web and Email Hosting services.
Troubleshooting of IP Routed Circuits, Layer2 / Layer3 VPNs, P2P of a single office or between branch offices and corporate office.
Responsible for administration of Enterprise Network and information assets through PRTG Network Monitor, Host Monitor, Nagios and WhatsUp Gold.
Identify/Diagnose and resolve issues of Active and Passive Optical Network/Wireless Radio Networks
Installation, Configuration, Maintenance and Troubleshooting of Mikrotik Routers in Core and Edge network.
Active coordination with on duty engineers, supervisors, transmission teams, vendors and upstream carriers to ensure stability of the network and prompt resolution of SLA customer\'s complaints.
Working with Manager NOC to develop technical specifications to achieve clients requirements.
Monitoring & Support of whole Network infrastructure including Routers, Switches, Servers, IPTV devices (TBS server, Wellav, MOI-Pro & Transcoders) and media comprising on Fiber & Wireless.
Proactively identify, diagnose, analyze and troubleshoot network issues on clients end.

Key Responsibilities:

24/7 Network Support for Data links & VPN for all the remote site and head office.
Monitor all VPN links and camera network on M2 (Lahore to Islamabad)
Remote / On-site Troubleshooting for P2P Link, VPN, Mikrotik Router, IP Camera and sign gentry related issues.
Incident & Periodic reporting to wireless team to immediate restoration of services.
Ensuring connectivity of Links as per SLA.

Key Responsibilities:

Monitoring & Support of Network infrastructure including Routers, Switches, Servers and media comprising on Fiber & Wireless.
Proactively identify, diagnose, analyze and troubleshoot network issues on client’s end.
Complaints Resolution, Incident & RCA Reporting.
Technical support for Wireless and Fiber media.
Coordination with different teams to resolve issues in a timely manner.