概要

Dynamic Social Media Marketer/Manager with expertise in Customer Service, Operations, BrandCommunication, Employee Branding, and Marketing across FMCG, Hospitality, Telecom, andEducation sectors. Craft targeted strategies integrating these areas to enhance customer satisfaction,streamline operations, and align internal culture with external image. Proficient in developingengaging content that drives growth and establishes a robust digital presence across diverseindustries.


工作经历

公司标识
Content/Ghost Writer
Viis Tech
Mar 2023 - 代表 | Karachi, Pakistan


Conduct research and gather information on the topic assigned
Develop an outline and structure for the required content ranging from websites, blogs, social media, ebooks, novels and etc.
Write high-quality and engaging content that meets clients standards
Edit and proofread the content to ensure accuracy and consistency
Meet deadlines and adhere to project timelines
Collaborate with the team of editors and designers to ensure the final product meets the clients expectations

公司标识
Social Media Strategist
kinzakazmi.com
Oct 2022 - 代表 | Karachi, Pakistan

If you are looking for a Social Media Manager then look no further. I am a proven asset to organizations I have worked for in the past 7 years in the domains of Social Media Marketing, Customer Service, Operations and Brand Communication. Sectors covered are Telecom, Education, FMCG and Hospitality. Making brands shine through Social Media is my passion Now Im offering my Social Media Services to my clients form over the world as a freelancer. My services include

Logo, Business Card & Letter Head Designing
Facebook & Instagram Ads
Reels & Post Designing
Monthly Calendar
Monthly Posting Automation
Content Writing & Ghost Writing
Descriptions, Captions & Hashtags
Client Coordination and Managing PR
Organic Marketing
Wordpress Website Front-End Designing
Professional Photography

Website https//kinzakazmi.com/Email [email protected]

公司标识
Regional Manager - South Asia & USA
DoLocal
Feb 2022 - 代表 | Karachi, Pakistan

DoLocal Digital Marketing Agency in Liverpool is the first digital agency in Merseyside offering sustainable Web Design, SEO, and PPC services. We are Local SEO experts, web design champions, PPC performers, social media gurus and we are on your side. Contact us if you are looking for the following services

Digital Marketing Strategy & Plan
Local Search Engine Optimisation
Website Design & Web Development
Social Media Marketing
Pay Per Click Advertising
Content Creation & Curation
Website https//dolocal.co.uk/

公司标识
BPO Associate
Hazen Technologies
Sep 2021 - Jan 2022 | Lahore, Pakistan


Performed data entry and prepared demand letters
Created new cases in data base
Calculated the amount at issue
Prepared demand letters
Played proactively towards service level timelines and quality metrics as defined in the delivery model
Analyzed problems & provided solutions when and where necessary
Website https//hazentech.com/

公司标识
Quality Assurance Communications
IBEX
May 2020 - Aug 2021 | Lahore, Pakistan


Evaluated Jazz\'s social media customer service responses and handling
Developed training materials by completing thorough research, and assessing the job needs of the agents
Client coordination and led weekly and monthly meetings with the client
Conducted monthly audits
Designed and improvised the customer service SOPs
Responsible for orientation and training of new associates in customer service
Website https//www.ibex.co/

公司标识
Social Media Community Team Lead
IBEX
May 2019 - May 2020 | Lahore, Pakistan


Led the Jazz customer service Twitter team to provide resolutions to customer queries
Performed recruitment role too from time to time for my team
Ensured that service level does not get hit
Determined the weekly and monthly KPIs for the team and ensured that they are being met
Website https//www.ibex.co/

公司标识
Digital Marketing Manager
The ORBIT Institute
Sep 2017 - Oct 2018 | Lahore, Pakistan


Wrote complete web copy & website content
Made social media content calendar and marketing strategy
Did all the photography covering events, portraits and corporate in order to maintain a stock which was used creatively in branding and marketing materials and activities
Ran Facebook Ad Campaigns with the objective of receiving messages, gaining page likes, increase the website traffic
Designed posts for Facebook and Instagram
Updated and scheduled the posts using Business Suite with proper captions and hashtags
Shared posts on groups to get organic engagement
Designed all the promotional marketing material and school report cards in coordination with the graphic designer

Website https//orbit.edu.pk/ Facebook https//www.facebook.com/TheOrbitInstitute Instagram https//www.instagram.com/theinstituteorbit/hlen

公司标识
Assistant Marketing Manager
Shahmeer International
Jan 2014 - Mar 2017 | Karachi, Pakistan


Wrote complete web copy & website content.
Did all the photography including food and corporate.
Planned and purchased all the quality ingredients and other props for the food photo shoots.
Designed all the promotional marketing material in coordination with the graphic designer.
Assisted in conducting interviews with the CEOs to be featured in the magazine.
Assisted in getting sponsored ads to be featured in the magazine.
Website http//shahmeerint.com/

公司标识
Internee
GIZ
Jun 2013 - Aug 2013 | Islamabad, Pakistan


Wrote content for company brochures
Organized marketing awareness campaigns for new projects
Initiated article writing competitions among various authors regarding the projects of the company in the pipeline.
Assisted in designing promotional material

Website https//www.giz.de/en/html/index.html

学历

Lahore School of Economics
硕士, 工商管理硕士学位, MBA‎
Marketing
CGPA 3.0/4
2017
Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
学士, 工商管理学士学位, BBA (Hons)‎
Marketing
CGPA 3.4/4
2014
Privately
中级/A级, 等级A, ‎
Marketing, Business
等级 B
2009
The CAS School
大学入学/0级, 等级O, ‎
Marketing, Business
等级 B
2007

技能

熟练 Facebook Ads
熟练 Google Ads
熟练 Adobe After Effects
熟练 Adobe Photoshop
熟练 Adobe Premiere
熟练 Advertising
熟练 Analytical Skills
熟练 Appointment Scheduling
熟练 B2B Manager
熟练 B2B Outreach
熟练 Brand Awareness
熟练 Brand Content
熟练 Brand Management
熟练 Building Business Relationship
熟练 Canlendar Management
熟练 Canva Command
熟练 Chat Support
熟练 Committed to Customer Services
熟练 Communication for Development
熟练 Competitor Analysis
熟练 Computer Literacy
熟练 Concept Planning
熟练 Content Creator
熟练 Content Design
熟练 Content Designing
熟练 Content Marketing
熟练 Content Wiring
熟练 Content Writing
熟练 Cooordination Skills
熟练 Coordination Skills
熟练 Copy Typing
熟练 Creative Content
熟练 Creative Social Management
熟练 Creative Writing
熟练 Customer Care
熟练 Customer Service
熟练 Customer Service Skills
熟练 Data Comparison
熟练 Data Entry
熟练 Data Extraction
熟练 Database Impact
熟练 Digital Branding
熟练 Digital Business Development
熟练 Digital Design
熟练 Digital Marketing
熟练 Digital Marketing Analysis
熟练 Digital Marketing Management
熟练 Digital Media Knowledge
熟练 Email Marketing
熟练 Excellent Written and Verbal Communication

语言

熟练 英语
熟练 乌尔都语

Kinza 联系人

sunayia kazmi
S&S Pvt Ltd