As the HR manager for Trellis, we are looking for an energic & creative individual with a broad skillset in Human Resource at can come in and defining & drive the entire HR strategy for Trellis Housing Finance Limited

Develop and implement HR strategies and initiatives aligned with the overall business strategy.
Bridge management and employee relations by addressing demands, grievances or other issues.
Manage the recruitment and selection process.
Support current and future business needs through the development, engagement, motivation and preservation of human capital.Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
Nurture a positive working environment.
Oversee and manage a performance appraisal system that drives high performance.
Maintain pay plan and benefits program.
Assess training needs to apply and monitor training programs.
Report to management and provide decision support through HR metrics.Ensure legal compliance throughout human resource management.

Recruitment, Selection, Hiring and Separation processes.
Training need assessments of the whole organization.
Conducted Training Sessions and Orientation programs.
Analysis and develop training programs and Implemented.
Performance Appraisals and Management.
Compensations & Benefits, Payroll, and Quick Book.
Preparing SOP, KPI and Organogram of the Organization.
Managing Job Descriptions of whole Organization.
Updating HR Manual and looking its implementations.
Looking for Attendance system and leave Management

Handling overall process of HRMS software.
Overseeing recruitment efforts for all personnel, including writing and placing job ads.
Maintains testing and interviewing program, counseling managers on candidate selection.
Prepares employees for assignments by establishing/conducting orientation and training programs.
Creating training programs that are aligned with the organization\'s objectives.
Preparing training budget and an ability to find solutions in order to implement the required training.
Contribute to develop and deliver capability development courses/trainings for employees.
Building relationships with 3rd party/Outsource training providers.
Handling Separation process of employees including Exit documentation and Interview.
Handling staff health insurance claims and guiding them related Medical Services/Benefits.
Maintaining and revising the company\'s handbook on policies and procedures.
Creating organizational charts and revising job descriptions.
To receive, compile and review employee\'s performance appraisal forms.
Developing and implementing Policies and procedures.
Handling Payroll and benefit structure related EOBI, PF and other of employees.
Associated with ISO 9001-2015 as an Internal Auditor and member of ISO committee.
Contributes to team effort by accomplishing related results as needed.

Provides First Call Resolution, Secretarial Support by entering, formatting, and printing in nformation, organizing work, relaying messages, maintaining equipment and supplies.
Drafts Circulars, Employment letters and all documentation between employees and Human Resources /Administration dept.
Maintaining employee\'s health insurance updates and corresponding with Insurance Company.
Welcomes new employees to the organization by conducting orientation.
Schedules training sessions and meetings between employees and institutes.
Provides payroll information by collecting time and attendance records and leave records.
Handles leave allotment and leaves encashment to employees according to \"prorated Rules\".
Maintains employee information by entering and updating employment and status-change data on company\'s Payroll Software (Climax Payroll Software).
Maintains employee confidence and protects operations by keeping human resource information confidential Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Works on Soca Access Control System 3.2 (card punching machine) for reporting of arrival and departure timings of employees.
Contributes to team effort by accomplishing related results as needed.

Conducts trainings with call center team.
Maintains Outbound Reports.
Maintains Attendance reports and Leave records of team.
Provides “First Call Resolution” to the valued customers.
Working on CISCO software to handling FCR.
To do effective probing on calls.
Intimates claims on CRM.
Lodging complaints of customers on CRM.
Maintains Follow Ups and updates to the Customers.
Reports to Supervisor and Call Centre Manager.
Provides professional customer services.

Telemarketing of Product.
Maintain Sale Reports.
Sales Verification
Conducts Training for Product Knowledge.
Reports to Supervisor and Call Centre Manager.