概要


I am a highly dedicated and versatile Management Professional leveraging over fourteen years excellence in all aspects of Management, human resource and administrative purposes or processes with a proven track record to execute comprehensive HR and project Management strategies across the entire organization. Possessed strong leadership skills in Management, Human resources, digital marketing, social media marketing, customer services, client relations and co-ordination, project and general management. Champion of transformational initiatives in all core HR functions, standardized performance management practices, overhauled recruiting standards, and benefits programs. Demonstrated excellence in staff leadership, strategic thinking, and knowledge of HR policies. Proficient in using digital tools such as Google Trends, Google Keyword Planner, Ahrefs, App Annie, Serpstat, Similar Web, Buzzsumo, Facebook Audience Insights, Facebook Ads, and Google Ad words.


My key skills include Project Management, HR Policies & Procedures, Performance Appraisals, Social Media Marketing, Digital Marketing, Recruitment & Selection, Research Analysis & Reporting, Policies & Procedures Compliance, General Management, Compensation & Benefits, SEO & E-commerce Marketing, Team Building and Microsoft Office


Attached is my CV which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.


项目

Custom Pillows PK
Digital Marketing For Corporate Clients

工作经历

公司标识
Project Manager Solar
Nu Solar Power(USA)
Jul 2018 - 代表 | Lahore, Pakistan

Managed the daily Photovoltaic operations ranging from plan reviews verifying all electrical and mechanical installations/ applications prior to submissions to county and utility and to Nu Solar Power Texas. Other management areas included:
·         Verifying warehouse orders and projections,
·         Automobile maintenance and updates of legal operational status
·         employment/ recruitment and interviews for new employees including discipline/promotions and management of all office staff, electricians, and installers.
·         Pre and post-site survey management and verifying all electrical and mechanical prior and after installs.
·         Site management including safety inspections of all field personnel.
·         Office duties include verification of all timesheets and submissions to Pro services, liaison with county and utility inspectors and provide technical support to customers for general information and questions
·         Develop process or procedures to maintain competitive performances and promote a good working environment and incentives for the employees
Supervising and creating Digital marketing Strategy for the Company Including
·         PPC campaigns
·         Social Media Marketing
·         Targeted e-mail
·         SEO content, data-driven
·         E-commerce marketing
·         Facilitate in the recruitment
·         Training and Development
·         Succession planning
·         Performance Management

公司标识
Project Manager & Human Resources
TopSpot
Apr 2016 - Jun 2018 | Lahore, Pakistan

• Rendered keen eye for details to supervise marketing activities of the company including Digital and Social Media Marketing, PPC campaigns, targeted e-mail, general internet, SEO content, data-driven, and E-commerce marketing
• Facilitate in recruitment process by posting job advertisements, screening resumes, scheduling job interviews, approvals, background check, reference checks, offer letters and issuing joining documents.
• Create recruitment and selection policy/practices, discipline, grievance, salary and perks, contracts, training and development, succession planning, performance appraisal policies and procedure.
• Monitor and revise employee handbook, wage studies, maintenance of HR records, conduct performance evaluations, coordination of benefit programs and management reports.
• Play a key role in redesigning and implementing human resource policies, as well as directing educational programs in compliance with company’s policies.

公司标识
Business Development Manager
TopSpot
Feb 2014 - Apr 2016 | Lahore, Pakistan


• Initiated strategic and tactical action plans to supervise web and content developing of corporate and consumer clients, led PPC campaigns, SEO & SEO marketing (SEM), content as well as e-commerce marketing.
• Led key programs to support product launches, Digital Promotions and Marketing; initiated Social Media Marketing and Strategies while supervising web and content developing of corporate and Consumer.
• Managed leads generation, leads alerts and live chats of commercial clients as well as oversaw data-driven marketing, CRM management, lead generation process and development of email alerts for leads.
• Conducted Online Advertising and E-mail Follow-ups, spearheaded the targeted internet marketing, promotions, and social media marketing.

公司标识
Customer Support Executive
Ibex Global (TRG)
Dec 2012 - Jan 2014 | Lahore, Pakistan

• Provided General customer support for AT&T and Verizon Networks; as well as assisted in training new staff members, and client with finding adequate product to their needs while checking availability in ERP system.
• Proficiently and professionally responded to customer questions pertaining to package details, product availability, price, products and services, guide the activation process and procedures and policy.
• Methodically facilitated inbound calls of customers, activation of mobile phones, initialization of cellular service contracts, built synergies with other department for complaint handling.

公司标识
Team Coordinator
Mobilink GSM (PMCL)
Jan 2010 - Nov 2012 | Lahore, Pakistan

Handling inbound calls of customers.
Updating them on the latest packages
Informing about current services
Providing details regarding desired packages and guiding the
activation process
Taking online verifications for SIM activation
Performing SIM activation
Guiding customer with the complete procedure of SIM activation
Preparing daily team performance report
Assistant team lead in managing the team
Conducting weekly team meetings with team lead
Assisted in training new members of staff
Worked to ensure we met all individual and team targets

公司标识
Customer Services Representative
Warid Telecom Pvt Ltd
Jun 2007 - Dec 2009 | Lahore, Pakistan

Handling inbound calls of customers.
Updating them on the latest packages
Informing about current services
Providing details regarding desired packages and guiding the
activation process
Taking online verifications for SIM activation
Performing SIM activation
Guiding customer with the complete procedure of SIM activation

公司标识
Tele Sales Representative
ACS International
May 2005 - May 2007 | Lahore, Pakistan

Worked as a Tele Sales Representative in ACS international which
deals in products and services like Duct cleaning, Bell Canada in
Canada , UK mobiles in UK and Pro-id and Outreach 2 in USA .
Handling inbound calls of customers.
Clearing the concepts of customers regarding products.
Clearing the concepts of customers regarding services.
Trained the new customer relation officers on campaigns as a TEAM
LEAD.
Making out bound calls and generating sales through those calls.
To clear concepts to customers regarding organization

学历

PNY TRAININGS
证书, ‎
Digital Marketing
Completed
2018
University of the Punjab
哲学硕士, M. Phil‎
General Management
Completed
2016
Virtual University of Pakistan
硕士, , Masters in Business Administration‎
Human Resource Management
2011
University of the Punjab
学士, , Bachelors in Arts‎
Political Science
2008

技能

熟练 Experience in sales with a successful track
熟练 Performance management and tuning
熟练 Proficiency in common sales and data
熟练 Strong numerical and analytical abilities
熟练 Written and Verbal Communication.
熟练 Administrator
熟练 Business Development
熟练 Facebook Ads
熟练 Google Ads
熟练 Google Shopping
熟练 Head Recruiter
熟练 Influencer Marketing
熟练 Landing Pages Design
熟练 Leadership
熟练 Project Management Call Center.
熟练 team management.
熟练 5 Years Experience
熟练 Academic English
熟练 accuracy in documenting notes.
熟练 Active Listening
熟练 Analytical
熟练 Appointment Setting. Sales communication
熟练 BS degree
熟练 Call Center Development
熟练 Call Center Management
熟练 Call center start up
熟练 Campaign Management
熟练 channel management
熟练 Client Relations Skills
熟练 CMS
熟练 Computer
熟练 Computer Literacy
熟练 Computer/Technical Literacy
熟练 Content management
熟练 Contract Management
熟练 Cost control
熟练 creative and produce a motivated team-oriented
熟练 CRM management
熟练 E-Commerce
熟练 English grammar
熟练 Enterprise Product Development
熟练 Excellent English skills
熟练 Excellent Verbal and Written Communication
熟练 Exp in B2B online marketing
熟练 Facebook Advertising
熟练 Good Communication
熟练 Google etc.)
熟练 grammer
熟练 hardworking
熟练 High Pressure Situations

语言

熟练 旁遮普语
中级 阿拉伯语
熟练 乌尔都语
熟练 英语