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• To ensure staff following retail SOP and ensuring grooming standards are
followed by staff.
• Ensure compliance with health/safety procedures at retail outlets.
• Developing and updating Retail Operations manual and documents changes
and ensure its implementation.
• Coordination with Store teams to ensure compliance of guidelines provided
by Audit.
• Monitor and advising inventory levels to determine the need for stock supply
at each retail outlet.
• Plan, monitor and ensure availability of NTIs at each store according to their
requirements.
• Liaison between customer services department and stores/e-commerce for
dispute resolution regarding exchange.
• Supervising resolution of customer complaints by coordinating with Quality
Department within TAT.
• Supervise retail functional training efforts and ensure training consistency
and employee development.
• Coordination with all support departments i.e. Finance, HR, Audit, Projects to
ensure smooth operations and providing solutions in case of any dispute.
• Coordination with Visual Merchandizing team for display.
• Planning and organizing retail staff meetings by coordination with HR / Admin
& Store teams.
• Execution of new initiatives by coordinating with store teams and providing
them information and guidelines and taking corrective action on the basis of
learning.
• Develop and implement budget and plans for retail operations.
• To prepare reports/analysis to higher management and store management
which helps in decision making.
• Preparing incentives for the retail team on a monthly basis.
• Providing information and guidelines to RSM on Targets and responsible for
tracking the progress.

• Lead a cross-functional team by collaborating with all the necessary
supporting functions and roles of eCommerce, such as purchasing,
warehouse, logistics, supply chain and operations, finance, product
merchandising, marketing, and customer service.
• Manage forecasting and inventory positions.
• Ensure all products are listed with accurate images/copy/supporting content;
work towards onboarding new products on the website.
• Assist in the operational and execution aspects: including item setup, product
image uploads, maintenance of product pages and traffic improvement.
• Deliver online promotion calendars, targeting key dates and key products;
with an ability to plan ahead with inventory considerations.
• Identify and implement strategies to improve sales and profitability.
• Work with key online retailers, predominantly Daraz to develop traffic
strategies and optimize online presence within their domains.
• Prepare product recommendations and proposals for digital marketing team
based on available inventory, excess as well as top selling products.
• Drive and implement the business plan for area of responsibility to achieve
facility goals (e.g., Supply Chain, Warehousing and Logistics) and implement
operational improvements.
• Forecast staffing, workload and performance results to meet business
demands for workload and performance results for area of responsibility.
• Identify and ensure associate and customer concerns are resolved, using
own judgment or consulting others when needed.
• Monitor and ensure performance of Logistic companies and that products are
delivered to customers on time.
• Prepare, review, and/or analyze business reports, and use information to
identify operational improvements in Warehousing & Logistics.
• Supervise and manage associates and leaders in area of responsibility.

• Heading the SKU Generation Department
• Manage all technical issues related to the production department
• Work as a liaison between the production team and the product management team
• Managing various projects
• Keep QC & Content team’s backlog under control
• Stay in contact with the Vendor Managers and making sure things run smoothly
• Take initiatives for any changes required in the content guidelines
• Collect and compile a report on weekly basis about the recurring errors of vendors
• Responsible for the KPI’s of his team and suggest improve/change with time
• Perform de-duplication on daily basis
• Generate reports for the team and report numbers to the higher management
• Communicate with the international team and implement operating policies and procedures accurately in Pakistan
• Resolve QC & Content related inter-departmental queries and provide assistance
• Identify resource requirement for the team and work alongside HR to meet recruitment needs

• Perform an overall quality check for all product related content prior to its activation
• Activation of brands
• Establish weekly/monthly KPI’s for the Content Department (content uploads and content fixing)
• Ensure content uploads are done in a timely manner and as per the content guidelines
• Ensure content fixers follow proper procedures and make edits to the current data as required
• Oversee the tasks performed by the Photo Manager and ensure that established content guidelines are met
• Communicate with the international team and implement operating policies and procedures accurately in Pakistan
• Highlight and escalate issues in the established procedures to the central team and ensure requisite changes are applied
• Liaise with the Vendor Managers to resolve issues and ensure inter-departmental coordination
• Resolve queries from the content department and propose alternatives for problem resolution
• Resolve content related inter-departmental queries and provide assistance
• Identify resource requirement for the team and work alongside HR to meet recruitment needs

Create, develop and manage content for clients’ and vendors’ web presence. Working with a cross-departmental team, maintain and develop the master content calendar for all web properties. Copy, edit and proofread all web content. Keep current with emerging web technologies through relevant blogs, websites, lists and events.

Managing the warehouse. This involves looking after the purchases, bailing and the sales of paper & board. Dealing with paper & board suppliers and buyers such as Packages Ltd., Century Paper & Board Ltd., Treet Corporation, etc., as well as managing the labor force.

Managing sales floor, cash handling, till Counts, staff training & other Administrative work.