概要

I have 8 years (approx.) professional experience in client services. Currently I am in a Asset Management company, previously banking sector. My current position has enabled me to acquire excellent knowledge of maintaining effective and professional working relationships with clients, colleagues and supervisor and to work in a team environment. I am confident that I have the required skills and experience required for this job as I am in a strong client service environment and my current job requires delivering an efficient client service where chances of errors are very less.

I have completed my Master of Business Management degree from University of RIPHA Islamabad.

工作经历

公司标识
Retail manager
Army Welfare Trust-Investments Pvt Ltd
Dec 2018 - 代表 | Rawalpindi, Pakistan

As a permanent staff, Retail Manager will be responsible for the
managing customer investment in mutual funds, advisory and stocks.
Key responsibilities include
• Generate bookings for a wide variety of corporate and nonprofit
meetings, fundraisers, receptions, etc. Proactively soliciting new
business.
• Ensuring repeat business happens frequently by proactively
maintaining business relationships with past clients.
• Achieves sales financial objectives by forecasting requirements,
preparing annual budget, scheduling expenditures, analyzing
variances, initiating corrective actions.
• Analyze and identify sales opportunities including new markets
• Cultivate effective business relationships with decision makers in
key accounts
• Ensures all required elements are scheduled, ordered, and
communicated with team
• Other duties as assigned by Manager.

公司标识
Branch Sales and service Manager
Stanadard Chartered Bank
Aug 2014 - Dec 2018 | Islamabad, Pakistan

As a permanent staff member in team, Relationship Manager will be responsible for the provision of banking services to customers, intra banking liaison with different departments, portfolio management and communication with clients/customers. Key responsibilities include
 To provide high level of customer service to the clients/cooperate client in line with standards set by the management.
 To ensure adherence to regulatory and legal requirements set by internal and external auditors.
 Manage portfolio.
 Respond promptly to customer inquiries and complains.
 Cross selling of different banking products assigns by the bank.
 Research, compile, assimilate and prepare information data (confidential) for supervisors and general managers.
 To ensure inter-departmental coordination for smooth operations and good working relationships.
 To meet/exceed sales/ business volume targets within the specified time frame.

公司标识
SOCIAL MEDIA MANAGER
(CMPAK) ZONG
Aug 2012 - May 2014 | Islamabad, Pakistan

W orked with Zong, leading cellular company in their System and
process department, facilitated the customers in social media pages,
online chat rooms, communicated new promotions to customers,
handling complains and coordination with different departments, Key
responsibilities include
• Assisted Pinner at Zong in Social Media Project of System and
Process (SNP).
• Deal Customer on social media pages, call and Live Chat,
Update them about new promotions, and resolve their queries
and sale product online/call.
• Interpret and monitor incoming correspondence and reports as
appropriate, modify data into bullet information for delivering.
• Guide customers about their issues and also highlight their
issue to concern departments.
• Construct information by transcribing, formatting, inputting,
editing, retrieving, copying, and transmitting text, data, and
graphics and report on dashboards and VISO.
• Direct dealing to different departments of ZONG through Email,
telecommunication. {Like Marketing, Complaint managements
(CMC), Sales and department (SND), Call Center (CC), Quality
(QA) and Customer Service Center (CSC).
• Assist Visitors for support meeting to Boss. Schedule Boss
meetings, trips, conferences, teleconferences, domestic travel
and accommodation.
• Work as Team Coordinator five months and three times
consecutively Team of Month.

公司标识
Teacher
BloomField Hall School
Aug 2011 - Aug 2012 | Islamabad, Pakistan

As a teacher

学历

Riphah International University
硕士, 工商管理硕士学位, MBA-E‎
Finance, Project Management, marketing
CGPA 3.5/4
2019
University of the Punjab
学士, , B.Sc‎
Computer Science
所占比重 58%
2012
Civil line collage Rawalpindi
中级/A级, , F.Sc Pre-Engineering‎
Chemistry
所占比重 64%
2009
Sir Syed School
大学入学/0级, 大学入学/0级, Matric in Science‎
Mathematical Physics
所占比重 73%
2007

技能

5+ 年 Analyzing Data
少于一年App store optimization
少于一年article writing
5+ 年 Automobiles / Motorbikes
1 yearBank-Consumer
4 年 Banking Relationships
少于一年Blog Marketing
少于一年blog posting
1 yearCall Center Administration
5+ 年 Candidate should be motivated and have a good
少于一年Content filtering
1 yearContent marketing
1 yearContent writing
2 年 copy writing
少于一年Copywriting
少于一年Core & Access Network
少于一年Cost Accounting Tax Preparation Accounting
5+ 年 customer satisfaction
3 年 Economics
少于一年English Fluency
少于一年English grammar
3 年 Excellent Grammar
1 yearExcellent writing skills
少于一年Experienced content writing skills
1 yearGreat Research & Learning Skills
少于一年impeccable spelling and grammar
1 yearInsurance Consulting
4 年 Investment Advisers Act
少于一年Keyword Analysis
少于一年Keyword Research
少于一年legal affairs
少于一年Listings
少于一年Machine Learning
1 yearMarketing Analytics
1 yearMicrosoft Excel
5+ 年 Microsoft Outlook
1 yearMicrosoft Word
5+ 年 MS Office
5+ 年 negotiation
少于一年networks
5+ 年 Petty Cash Management
5+ 年 Private Limited Companies
少于一年Python
1 yearResearch
3 年 Research skills
少于一年Routing & Switching
少于一年SEO
少于一年SEO Copywriting
少于一年Seo Expert
少于一年technology procurement

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语