Welcoming the Guests. Special handling of VIP Guests. Escorting, getting rooms ready before Guest’s arrival. Addressing and Escalating Guest’s complaints. Providing information about the property and its facilities. Giving high quality service to the Guests. Going extra miles to make sure that the Guest’s stay remains comfortable.Dealing with Guest’s lost luggage. Providing assistance in booking of air tickets. Recording daily information in the log book. Following departures through departure calls. Making of Welcome Cards. Daily reporting of Guest’s arrivals for Arrival Courtesies. Dealing with Guest’s preferences. Making VIP releases for the PCM members. Enrollment of LHW cards. Following Lost and Found belongings of Guests. Preparation of VIP and daily guest amenity list and distribution to concerned department.

Managing all domestic and international arrivals and departures. Handling check-in counters, kiosks including visa profiling, passport verification, tagging passenger’s check in luggage, attending boarding lounges and boarding gates for the settlement of passengers and observing the activities and working of crew, engineers, cleaners on aircraft Listening and sorting out every passenger\'s problems. Managing airline delay flights, passenger\'s aggression and accommodating them accordingly.

To greet and facilitate the customers and solving their queries. Giving information about the new and existing products of bank. Maintaining daily check sheet about the working of branch and Ensuring customer satisfaction at all levels and maintaining the quality of service provided by the staff for the customers.