概要

3 year experience as a Technical Support Engineer, ensured perfect troubleshooting specifically on wimax and GPON technology with 1 year experience as a System Officer in Student and Immigrant Visa consultancy.

项目

AES (Advance Encryption Standard) Algorithm 192 bit and Implementation on
• Who wants to Be a millionaire game through Java
• Scientific Calculator through C Language

工作经历

公司标识
other
Pakistan Aeronautical Complex (PAC)
Nov 2018 - 代表 | Attock, Pakistan

公司标识
Team Lead Level 1 Technical Support
Storm Fiber
Apr 2018 - Oct 2018 | Karachi, Pakistan

• To monitor Network Monitoring System (NMS) to check links and live utilization of links.
• To look after email queries.
• Coordination with Level 2, NOC, ODN via calls and emails.
• To conduct interviews and training sessions with fresh engineers.

公司标识
Technical Support Engineer
Storm Fiber
Oct 2017 - Apr 2018 | Karachi, Pakistan

I have been working as a Technical Support Engineer in Storm Fiber which is being outsources by Sybrid Pvt Ltd.
To provide the technical troubleshooting with the help of portals and given SOP\\\'s and with educational knowledge.
To look after billing and sales deployment as well.

公司标识
Technical Support Representative
Qubee
Apr 2017 - Oct 2017 | Karachi, Pakistan

I have been working as a Technical Support Representative in Qubee.
To provide the technical troubleshooting with the help of portals and given SOP\'s and with educational knowledge.
To look after billing and sales deployment as well.

公司标识
Customer Service Executive
IBEX Global
Oct 2016 - Apr 2017 | Karachi, Pakistan

Customer support on calls.
Mostly provided technical support on calls and followed some strict policies and handled tough pressure.

公司标识
SYSTEM OFFICER
The Power Prep International
Feb 2016 - Nov 2016 | Karachi, Pakistan

I have worked there as a System Officer in this organization. My job description is under:
Data entry.
Attendance of all Employees.
Agreement dealing with International Universities.
Public dealing, dealing with clients as well.
Case studies and case submission of the clients.

公司标识
INTERNEE
National Telecommunication Corporation (NTC)
Jun 2015 - Jul 2015 | Karachi, Pakistan

公司标识
CALL CENTER REPRESENTATIVE
iflogics
May 2013 - Sep 2013 | Karachi, Pakistan

学历

Sir Syed University Of Engg. & Technology Karachi.
学士, 商学士/理学士, BS IN TELECOMMUNICATION ENGINEERING‎
Data Communication and Networks, Information Security and Network Administration
CGPA 3.0/4
2016

技能

熟练 Close Attention to Details
中级 Communication and Deliver Quality .
熟练 flexibile approach
熟练 good time keeper
熟练 Telephone skills & manner
中级 Adobe Dreamweaver
中级 After Sales
熟练 Article Creation
熟练 · Having basic knowledge of customer
中级 CCNA
中级 CEM Deployment
中级 Cisco
熟练 Client Dealing
初学者 Client Relationship Management
初学者 Cold Calling
中级 Computer Hardware Knowledge
熟练 Computer Network Operations
熟练 computer opreation
中级 Computer Profcient
中级 CRM Command
中级 Customer Dealing
中级 Customer Service
初学者 Customer Service Skills
中级 Customer Support
熟练 Data Comparison
中级 Data Entry
中级 Data Management
中级 Fluent in English
熟练 Front Office Support
熟练 Good Written & spoken English
熟练 Handling Assignments
中级 Inquiries Handling
初学者 Knowledge of Bending Machine
中级 Knowledge of Spreadsheets
熟练 Learning Operations
熟练 Managed Services
熟练 Pursuing News Stories
熟练 Quality Control Processes Command
熟练 Researching
中级 Resume Writing
中级 Router Configuration
初学者 Security Principles
熟练 Support
中级 System Modification
中级 Time Management
中级 Tracking System Monitoring
中级 Trouble Shooting.
熟练 Typing
中级 Typing Speed
熟练 Wireshark 

语言

初学者 信德语
中级 英语
熟练 乌尔都语
熟练 旁遮普语