概要

Just completed my education and wants to work with an organization which gives me a chance to update my knowledge and enhance my skills, and be a part of the team that excels in work to words, the growth of organization and my satisfaction thereof. To work in association with professional groups who offer me the opportunity for career advancement and professional growth.

工作经历

公司标识
Customer Representative Officer
Dollar East Exchange Company
Nov 2017 - Jul 2018 | Lahore, Pakistan

Responsibilities:
• Manage & Complete the inquiries generated through Calls, Email or Whatsapp
• Respond to the sales & queries generated through LiveChatInc (Live Chat Support)
• Attracts potential customers by answering product and service questions, Suggest information about product and services.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open & interactive communication.
• Provide the accurate, valid and complete information after communicating with the network of branches.
• Maintain customer record by updating customer information.
• Resolve customer problems by clarifying it to concern departments.
• Ensure that customer visits the branch for exchange/remittance
• Developed the reports to target the potential areas and maintain queries & sales record.
• Responsible for comment moderation, audience interaction, and diffusing any online issues (complaints, etc.)

公司标识
E-Commerce Executive
Instaprint
May 2017 - Nov 2017 | Lahore, Pakistan

Responsibilities: E-commerce Executive:
• Manage online marketing campaigns for INSTAPRINT, effectively driving brand awareness, engagement & traffic to social media pages.
• Developed initial social media plan and presence for INSTAPRINT.
• Achieved a strong, visible social media presence & developed concepts with viral potential. Built social media calendar.
• Responsible for comment moderation, audience interaction, and diffusing any online issues (complaints, returns, etc.)
• Complete the sales inquiry generated through social media platforms
• Respond to the sales & queries generated through Zopim (Live Chat Support)

公司标识
Internee (Website Management)
InstaPrint
Jan 2017 - Apr 2017 | Lahore, Pakistan

• Worked with Senior Management to select products and product categories.
• Wrote short description of Website.
• Meeting with the web developers and senior management regarding SEO needs.
• Served as backend manager of product and sub categories on website in responsible manner.

学历

National College of Business Administration & Economics (NCBA&E)
硕士, 工商管理硕士学位, MBA (1.5)‎
Marketing (Brand Management, Consumer Behavior)
CGPA 3.7/4
2018
The Superior College
学士, 工商管理学士学位, Bachelor of Business Administration‎
Marketing
CGPA 3.4/4
2013

技能

2 年 Attention to Detail
3 年 flexibility and adaptability
3 年 high energy level
3 年 high work standards
3 年 organizing and planning
5+ 年 self motivation
3 年 stress tolerance
3 年 verbal and written communication skills
3 年 Adaptability
少于一年 Adobe In Design
1 year Balance Sheet Review
1 year Behavioral finance
1 year Bond Market
2 年 Business Strategy
2 年 Calling
3 年 Commercial awareness
3 年 Communication skills and networking ability
5+ 年 computer knowledge
5+ 年 Copy Typing
3 年 Creativity and writing skills
2 年 Excellent Customer Services
2 年 Good organisation and planning skills
5+ 年 GRADUATION
3 年 Ground handling
少于一年 Labor Laws
5+ 年 MS Word
2 年 Numerical skills
4 年 Social Engine
2 年 Social Media Marketing
3 年 Strong attention to detail
5+ 年 Typing
少于一年Adobe Illustrator
少于一年Adobe Photoshop
少于一年Communicaitons
3 年 Communication
少于一年Competent teacher
2 年 Critical Thinking
少于一年Customer Analysis
少于一年Customer Care
少于一年Customer communication
少于一年Customer Data
少于一年Customer Interaction Management (CIM)
少于一年Customer Service Excellence standard
少于一年Customer Service Management
少于一年Customer Service Operations
少于一年Customer Service Representatives
1 yearCustomer Support
少于一年Customer-focused Service
少于一年Education
少于一年English

语言

初学者 旁遮普语
熟练 乌尔都语
中级 英语