概要

A competent IT support professional with a proven track record of providing specialist
technical and helpdesk support. Extensive experience of working in the front line
helping clients and colleagues resolve complex technical IT issues. Possessing
excellent client facing skills, natural problem solving and analytical skills and able to
contribute to the development of best practice, procedures and policies within a
company.
Currently looking for a suitable IT support position with a ambitious company or
organisation

工作经历

公司标识
Service Desk Engineer
Ekspertlive (Pvt) Ltd (Lahore)
Jul 2019 - 代表 | Lahore, Pakistan

• Service as the first point of contact for customers seeking technical
assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and
pertinent questions.
• Determine the best solution based on the issue and details provided by
customers.
• Walk the customer through the problem-solving process.
• Provide accurate information on IT products or services
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information
• Installation And Troubleshooting issue on multiple OS flavors.
• Active Directory/Users Configuration/Administration.
• Troubleshooting Services like DNS, DHCP, VPN, FTP, File Sharing and E-
mailing.
• Responsible for testing of computers and ensuring that computers and
software installation for in order

公司标识
IT Support Officer
The Indus Hospital
Nov 2017 - 代表 | Lahore, Pakistan

Responsible for installation & performing minor repair on computer hardware and peripherals. Responsible for sending problematic hardware or defective products to vendors or technicians
for repair.
Responsible for testing of computers and ensuring that computers and software installation for
in order.
Responsible for identifying and solving any problem that affect computer system.
Responsible for maintenance of computer and other equipment.
Responsible for repair of computer and equipment on component level.
Responsible for maintenance and upgrading of computer system or offering recommendations
on upgrades.
Responsible for networking and connecting computers in the organization to enhance comunication.

公司标识
System Support Engineer
NetSol Technologies Limited
May 2016 - Oct 2017 | Lahore, Pakistan

Design, Implement, Configure, Maintain and Manage the Servers, VMs and Client System.
Active Directory/Users Configuration/Administration.
Administrative skills on 100+ Nodes over the Local Area Network (LAN).
Installation, Configuration and Troubleshooting of SQL Server, Oracle Server, EA Server, Power
Builder, MS Visual Studio, Internet Information Server (IIS), and Remote Services.
Troubleshooting Services like DNS, DHCP, VPN, FTP, File Sharing and E-mailing.
Technical support for IP based Voice/Video conferencing setup.
Escalation of Level 2/Level 3 or vendor’s end issues to concerns.
Research and development on new Tools.

公司标识
MCSE Lab Assistant
Corvit Networks
Mar 2016 - Sep 2016 | Lahore, Pakistan

Design, Implement, Configure, Maintain and Manage the Server2012R2, VMs and Client System.
Active Directory/Users Configuration/Administration.
Administrative skills on 50+ Nodes over the Local Area Network (LAN).
Configure And Troubleshooting Services like ADDS, G.P, ADC, DNS, DHCP, VPN, FTP, File Sharing
and E-mailing.
Installation And Troubleshooting issue on multiple OS flavors.
Responsible for maintenance of computer and other equipment.
Responsible for repair of computer and equipment on component level.

学历

PIMSAT Institute of Higher Education
硕士, 科学硕士学位, ‎
Electronics and Communication
CGPA 3.4/4
2013

技能

3 年 administer troubleshoot network devices
3 年 and monitoring virus protection software email
3 年 email configuration
3 年 firewalls
3 年 hardware system
3 年 HTML
3 年 imaging & performing rebuilds
3 年 IT administrator
3 年 network engineer
3 年 Printers Troubleshooting
3 年 Routers
3 年 server handling
3 年 Software Installation
3 年 switches controlle
3 年 Windows
3 年 Windows 10
3 年 Ability to deal WAPs
少于一年AD
3 年 Camera Operating
3 年 CCNA
3 年 Computer Network Operations
3 年 Conferring network users to solving existing
3 年 Configuring
3 年 consoles to monitor performance of networks
3 年 Coordinating computer network access and use.
3 年 Critical Thinking
3 年 Data Backup Handling
3 年 Decision Making
少于一年Domain Controller
3 年 End user support: L1 & L2
3 年 Excellent speaking skills in the target language
少于一年Exchange Servers
3 年 Expert In Networking
2 年 Firewall
3 年 Hard Working
3 年 Hardware
少于一年IT Hardware Support
少于一年IT Skills
少于一年IT Support
3 年 LAN
3 年 Leadership
3 年 MCITP
3 年 MCP
3 年 MCSA
3 年 MCSE
3 年 Microsoft Office
少于一年mikrotik
3 年 mobile computing
3 年 Monitoring network performance to determine if
少于一年Network troubleshooting

语言

中级 英语