概要

To work at a challenging position in a well reputed organization with an emphasis on career development and to enhance my professional knowledge and expertise it in the best way to achieve the goals of the organization

工作经历

公司标识
Manager Customer Success
Humanity
Dec 2016 - 代表 | Lahore, Pakistan

Due to my performance and understanding of term customer success I got promoted to be
the Manager for the Customer Success department. Responsibilities include managing a
team of approximately 13 professionals. Making sure that the On-boarding process for the
customer’s is efficient and they are keen to work with us. Controlling Churn rate/ enhancing
customer experience. Utilizing different tools like Sales Force/ Zen desk etc. Training the new
hires on CS and getting them to know what CS is actually about. Difference between
customer success and customer service.

公司标识
Client Success Manager
Humanity - ShiftPlanning
Nov 2015 - 代表 | Lahore, Pakistan

I was promoted to Client success Manager because of customer satisfaction / handling skills. I now deal more than 700 accounts single handed. Its basically retaining the customers and acknowledging their needs and demands, resolving their queries on a much personal manner. and keeping them happy to stay with the company.

公司标识
Assistant Manager Support
Humanity™
Feb 2019 - Feb 2020 | Lahore, Pakistan

Manage and handle the support department. Provide detailed reporting and scorecards. Report directly to the manager and director of the department. Train the team leads for reporting and coaching them on how to tackle and manage their teams in a proficient maner.

公司标识
Enterprise Services Manager Team Lead
Humanity™
Nov 2017 - Feb 2019 | Lahore, Pakistan

Manage Enterprise level accounts and provide excellent customer service while maintaing 97 percent CST.

公司标识
Support Executive
ShiftPlanning / Humanity
Jan 2015 - Jan 2016 | Lahore, Pakistan

Providing Support to the clients using our companies software via email, Phone and Chat. Providing Demo and private training sessions.

公司标识
BD Manager
Print Management Information Solutions
Sep 2014 - Nov 2014 | Lahore, Pakistan

公司标识
Supervisor Operations
B2C
Jun 2014 - Aug 2014 | Lahore, Pakistan

公司标识
CSE
TRG Customer Soultions
May 2010 - Oct 2012 | Lahore, Pakistan

公司标识
TSR
Ovex Technologies
Mar 2009 - Apr 2010 | Lahore, Pakistan

公司标识
Executive Manager
Niazi International
Feb 2006 - Mar 2009 | Lahore, Pakistan

学历

University of Central Punjab (UCP)
学士, , Bachelors in Arts‎
Literature
2007
Punjab College
中级/A级, , FA Simple‎
English
2002
Imtiaz High School
大学入学/0级, , Matriculation in Science‎
English
2000

技能

熟练 Adobe Photoshopp
熟练 American Accent
熟练 Branch Administration
熟练 Client Aquisition
熟练 Client Follow-up
熟练 Closing
熟练 Creating Commission Structures
熟练 Customer Analysis
熟练 Customer Service Management
熟练 Deal Qualification
熟练 Executive Presentation Skills
熟练 Go-to-Market Strategy
熟练 Hiring Team Building
熟练 Identifying Sales Opportunities
熟练 International Business Exposure
熟练 Leading Diverse Teams
熟练 Managing Midsize Teams - 5 to 20 People
熟练 Mobile Services
熟练 Multicultural Sensitivity/Awareness
熟练 Out-licensing
熟练 Qualifying Prospects
熟练 Rep Development
熟练 Responding to RFPs
熟练 Sales P romotion
熟练 Sales Retention
熟练 Services Operations
熟练 Software
熟练 Solution Selling
熟练 Target Setting
熟练 Territory Management
熟练 Trade Negotiation
熟练 مبيعات المشاركة
熟练 مبيعات الاستشارات
熟练 Writing Proposals
熟练 بناء العملاء

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语