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概要
Communication skills, Knowledge of MS Office and Accounting software MCS, Review of financial reports, team player, ability to work under pressure, follow senior instructions to meet deadlines Ability to adapt quickly to new circumstances and working conditions and able to integrate and work with teams. Full command over computer operates and internet surfing. Fast typing 45 wpm speed to enter data into software and also experience in Peachtree, Quick book , Tally and Microsoft Office 2007.
工作经历
Admin Sales
1. Sales Administrators receive and process sale orders online, or via phone and email.
2. Checking the accuracy of orders.
3. Issuing invoices, maintaining sales records.
4. Compiling monthly sales reports.
Customer Services Executive
My core responsibilities include:
1) Handle customer inquiries, complaints.
2) Locate resources for problem resolution and design best option solutions.
3) Handled incoming calls from customers and responding to inquiries, resolving problems and correcting their SIM errors.
4) Calm angry customer /callers, repair their trust. Handle customer inquiries, complaints.
5) Managed a high-volume workload within a deadline-driven environment.
6) An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
7) Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
8) Coordinate with regional teams.
9) Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
Coordinator