概要

I have managed people in Pakistan, USA, Canada & United kingdom. I have experience in the Dispatch, Customer service,Client support and management, Sales, Negotiation, Virtual Assistant work and Business Development work.

Whatever your goals may be, I am fully expert to take your business on high scales.

While working in really tough and competitive environments I took full advantage of the knowledge, practices and absorbed as much as I could and now my clients get benefit from years of digital solutions and marketing mastery.


My expertise are starting to growing in Front End development. I have the knowledge of HTML, CSS, BOOTSTRAP, WORDPRESS.


项目

Front end development in word press
Virtual assistant Several dialy basis Tasks

工作经历

公司标识
Patient Support Executive
Prima Systems
Aug 2022 - 代表 | Lahore, Pakistan

公司标识
Liaison Manager
Cedar Financial
Mar 2022 - Aug 2022 | Lahore, Pakistan

公司标识
Patient service Executive (Team Lead)
MedrevN LLC
Oct 2021 - Mar 2022 | Lahore, Pakistan

Tasks performing as a team lead in patient service scheduling department:
Inbound calls:
·         Scheduling appointments for 7 cardiologists.
Documentation uploading:
·         Uploading all types of medical documents in every patient chart in the client software.
Medical records request:
Sending medical records to various facilities on their request and by the authorization of the patients.
Refill request:
Sending medication refill requests to medical assistants of all doctors on behalf of patients.
Stress test instructions:
There are few tests which doctors recommend to patients in their facilities. After scheduling their stress test appointment we need to make sure that patient receives all the test instructions before the appointment.
Appointment confirmation:
Calling all patients’ day before to confirm the appointment arrival.
Day end and week end reports:
Sending daily and weekly stat reports to the higher management.

公司标识
Customer Success Manager
Business Concern
Jun 2021 - Dec 2021 | Lahore, Pakistan

·         Developed & managed client portfolios.
·         Sustain business growth & profitability & maximizing value.
·         Analyze customer data to improve customer experience.
·         Hold product demonstration for customers.
·         Improved on boarding process.
·         Mediate between clients & organization.
·         Handle and resolve customer request & complaints.
·         Minimized churn.
·         Aid in product design & development.
Tools & Technology used:  Follow up boss,  Genesys, Calendly,  Active campaign,  Airtable,zapier, kv core,  boomtown, brivity,  canva,  totango, slack, click up, zoom.

公司标识
Liaison Manager
Cedar Financial
Sep 2018 - Jul 2021 | Lahore, Pakistan

·         Debt collection of Education, Medical, Commercial claims
·         Emails to insurances, lawyers & debtors about the debt.
·         Getting & managing updates/reports from several offices all over the world regarding debt collection.
·         Close coordination with the team to recover the debt for the Client.
·         Worked with diverse people around the globe.
·         Handled 185 countries offices report system.
·         Worked with accounts, admin, support & client relation departments to achieve the debt collection goals.
·         Monitored all accounts reported on any ways to help achieve results. Key Accomplishments: Increase the annual revenue of company delivering the highest level of accuracy.
·         Providing payment plans and working on payment methods to secure the debt.

公司标识
Sales Representative
Min Bridge
Sep 2013 - Jun 2014 | Lahore, Pakistan

Inbound sales campaign all over USA

Was a top seller in march 2014

公司标识
Dispatch, CSR
TransData International
Jun 2011 - Sep 2013 | Lahore, Pakistan

公司标识
Project Supervisor, Virtual Assistant, Client care specialist, Trainer
TransData International
Jan 2015 - Mar 2024 | Lahore, Pakistan

Business support role, making sure the projects inquiries are handled till their conclusions. Team management, making sure the projects land on time and within the allocated budget. Close coordination with the team in identifying new opportunities for Business growth. Communicating consistently via phone, email, Skype & slack ensuring reliable ongoing contact throughout the day. Client Management works that provide operational & clerical support to clients over the Internet or other communication means. Highly motivated client & customer care professional with 7+ years of experience.
 
TYPBN
Worked as a client care specialist & administrator for this client.
Dorband & Associates                                          
Worked as a virtual assistant for this client. Worked on his recommended software’s. Made few articles and blogs for him as well.
Allied building
Supervised this project, made reports & sent those to higher management.
Cleveland Project                                                   
Worked as a Virtual assistant. This project was all about inviting people into an event. So, invitation was from phone calls. Created a database of customers and cancellations.
TransData SEO
Made promotional post on Facebook, Twitter & LinkedIn regarding the services of TransData.
Elite Limousine Services
Worked as a Virtual Assistant & did marketing & content writing of client\'s company brand.
Stewards Project
Worked as a Virtual Assistant & did marketing/promotion of client\'s company brand.
Achievements & overall duties:
•        Employee of the month & year.
•        Received rewards from many clients.
•        Email handling, marketing, creation and updates.
•        Editing and maintaining Word Press and updating websites.
•        Worked on several themes of word press on client websites.
•        Build Client website with word press.
•        Build membership pages in click funnels.
•        Identified customer issues & solved them.
•        Did on boarding of clients with task base SOPs.
•        Created email campaigns & send promoting/reminder emails from different software’s.
•        Updating databases, creating presentations.
•        Scheduling appointments on several calendars/Managing schedules, arranging meetings in zoom, managing contact lists.
•        Convincing prospects for the appointment & set appointments.
•        Performing research for several projects and indentifying new tools which can help in business growth.
•        Used LinkedIn for lead generation.
•        Image & video Editing/ Audio editing & making.
•         Social media networking set up, education, marketing, maintenance & promotion.
•        Spreadsheet creation & maintenance.
•        Supervising team and making reports on Data Entry, Mining, and Processing.
•        Taking phone calls, calling clients & customers.
•        Help in on page/off page optimization for several websites & social media accounts.
•        Ensuring customer/client service or support.
•        Article & Blog writing/creation for websites.
•        Made Android and IOS Apps on client recommended software.
·         Transcription work.
·         Supervised team and making reports on Data Entry, Mining, and Processing.
·         Skilled in Negotiation and software handling projects.
·         Experience in email marketing, email funnels, Promotions, and handling.
·         Experience in editing, updating and maintenance of website through Word Press
•        Working on several software\'s of clients as per demand.
•        Training new people in the company for VA work.
Tools & Technology used:  Zoom,  Awebber,  Active campaign,  Ontraport, Time trade,  Word press, Canva,  Skype,  Slack,  Social media platform,  Byo audio,  Hootsuite,  Zoom,  Instant telesiminar, Webinar Jam,  Jotform,  wufoo, Click funnels, Leadpages &  other client recommended software’s.

公司标识
Negotiation Officier/ BDE
Protege Global
Jun 2014 - Mar 2024 | Lahore, Pakistan

 •        Recover medical Bills in behalf of medical lien management.
•        To evaluate the whole workers compensation case file.
•        Research on the cases.
•        Make a call to the adjuster or defense conical in insurance company.
•        Have a discussion regarding the medical lien resolution.
•        Effective negotiation with excellent convincing power.
•        Excellent target achiever in given criteria.

学历

University of the Punjab
硕士, 科学硕士学位, Tourism and Hospitality Management‎
Tour Operations, Hotel Management
CGPA 3.3/4
2019
Preston University
学士, 商学士/理学士, BS (IT)‎
Computer Science
CGPA 3.0/4
2018
University of the Punjab
学士, 艺术学士, B.A‎
Journalism, Education, English
所占比重 60%
2016
Standard College
中级/A级, , F.Sc Pre-Medical‎
Physics
所占比重 56%
2011
University Lab School
大学入学/0级, , Matric in Science‎
所占比重 53%
2009

技能

熟练 disciplined.
熟练 Identifying Sales Opportunities
初学者 medical coding
熟练 social
熟练 telephone ettiquete
熟练 Account Management
熟练 American Accent
熟练 American Acssant
熟练 Analytical Skills
熟练 Answering Inquiries
熟练 Article and Blog Writing.
熟练 Audio editing and making
熟练  Lead Generation
熟练 B2B Business Development
中级 Bidding Skills
熟练 Bilingual Communication Skills
中级 Billing Process Knowledge
初学者 Bootstrap
中级 British Accecnt
熟练 Businees Development
熟练 Business Analysis
熟练 Business Development
熟练 Business Development Skills
熟练 Business Development Process
中级 Business Development Process 1
熟练 Business Development Strategies
熟练 Business Dnvelopment
熟练 Business Strategy
中级 C Level Communication Skills
熟练 Call Center Services
熟练 Call Handling
熟练 Client Acquisition
熟练 Client Analysis
熟练 Client Aquisition
熟练 Client Coordination
熟练 Client Dealing
熟练 Client Followup
熟练 Client Management
熟练 Client Management Skills
熟练 Client Relationship
熟练 Client Relationship Management
熟练 Client Relationship Management
熟练 Client Service Oriented
熟练 Cold Calling
熟练 Committed to Customer Satisfaction
熟练 Committed to Customer Services
熟练 Communication
熟练 Conservation Awareness
熟练 Cooordination Skills
熟练 Craft Command

语言

中级 西班牙语
熟练 乌尔都语
熟练 英语

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