概要

Quality-focused with a dynamic history of accomplishment in organisational behaviour, training and development, quality assurance, leadership, and international client collaboration.

Continuous Process Improvement expert with the ability to conduct root/cause analysis through extensive audits and implement comprehensive Quality Programs and practices

Exceptional leadership and management skills and a proven ability to drive productivity and improve organisational performance with forward-thinking and transformational management and team building approach

Proven track record in all facets of finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.


Solid history in providing high level administrative support to clients, ensuring smooth-running operations, and revamping administrative processes to improve efficiency.


Expertise in interacting with HR management components of planning and development, employment-online recruitment, HR policies and procedures, and change/project management.


Expert in operations management, database administration, customer satisfaction, and schedule reporting. Reputation for ethically representing a company and providing high-level support. 

项目

CV Writing

工作经历

公司标识
Assistant Manager - Talent Acquisition
i3RL Private Ltd
Oct 2022 - 代表 | Lahore, Pakistan


Implement new sourcing methods (e.g. social recruiting ) and engage in effective recruitment methods to determine useful applicant markets.
Manage recruitment database by documenting and presenting  progress reports of recruiting campaigns.
Create candidate persona for open positions, conduct initial screenings, interviews and refer qualified applicants to relevant departments for further interviews.
Plan procedures for improving the candidate experience.
Demonstrate to candidates a positive reflection of our company.

公司标识
Senior Content Writer / Customer Service / Team Leader
Tenonnet
Jan 2015 - Jun 2022 | Lahore, Pakistan

Proven results in providing services to individuals and organizations in the areas of content writing, leadership development, and group training/facilitation. Achieved utmost client satisfaction through effective communication, consultations, and timely resolution of their queries. Evaluated operational and technical information to offer recommendations for improvements in internal systems. Provided detailed analysis and documentation of data transfer issues and communicated effectively with clients for practical resolution of any problems. Oversee strategic initiatives for advance continuous improvement, competitive advantage, and profitable growth. Carried out clerical duties, such as answering phone calls, responding to emails, and preparing documents.Key Contributions: §  Assisted with recruitment process by identifying candidates, performing reference checks, and conducting interviews. §  Doubled client retention, leveraging CRM capabilities to improve client management practices. §  Analysed customer feedback data to determine the degree of customer satisfaction with company services and promoted other services that aided in increasing significant sales. §  Met all performance targets and consistently achieved intrinsic and extrinsic rewards.§  Delivered individual training to a team of (6 to 8) members for capacity building. 

学历

Corvit College Liberty Lahore
证书, CCNA‎
Routing & Switching
Completed
2019
Allama Iqbal Open University (AIOU)
学士, 艺术学士, Bachelors in Arts‎
Journalism
等级 B+
2016
Punjab College of I.T
中级/A级, , Intermediate Of ComputerSciences‎
Statistics
2011

技能

初学者 360 Recruitment
初学者 Administration Knowledge
中级 Administration Tasks Handling
中级 Administrative Assistance
中级 Administrative Tasks
熟练 Analytical Skills
中级 B2B Business Development
熟练 Building Business Relationship
中级 Business Development Proces
熟练 Career Counselling
熟练 Client Correspondence
中级 Communication Development
熟练 Communication Skills
熟练 Computer Proficient
熟练 Confidentiality
熟练 CRM Command
中级 Customized Adaptation
熟练 Document Management
中级 Employee Administration
中级 Employee Management
中级 Employee Relation Management
熟练 End-to-End Project Management
熟练 Fluent In Emglish
熟练 Fluent in English
熟练 Focused Service
初学者 General Insurance
熟练 Good Communication Skills
中级 Human Recource Management
中级 Human Resource Management
初学者 Human Resource Planning
中级 Lead Generation
熟练 Leadership
熟练 Legal Documents Management
熟练 Microsoft Word
熟练 Multi Tasking
中级 Negotiation Skills
熟练 Oral Communication Skills
熟练 People Management
熟练 Performance Improvement
熟练 Problem Solving Skills
中级 Project Administration
中级 Quality Assurance Processes
熟练 Record keeping 
中级 Recruitment
熟练 Relationship Management
初学者 Requirement Gathering
熟练 Resume Writing
熟练 Root Cause Analysis
中级 Sales Abilities
中级 Sales Skills

语言

熟练 英语