概要

I am a very determined individual and what I lack in experience I cover up through vision. What I don’t know, I make up for with my passion and enthusiasm. I am a driven, upbeat and current individual with the capacity to learn fast and execute well.

T eam
E veryone
A chieve
M ore

TEAM

Handwork loyalty Success

项目

Dell Project Pakistan
Dell Youth Project

工作经历

公司标识
Assistant Manager Operations
Fair Marketing Pakistan
Nov 2018 - 代表 | Lahore, Pakistan

FMCG - Overall handle all operations that are running in Organization.
Attend meetings with clients while need.
Organised Team according to the nature of the work including Administrative task etc.

公司标识
Service Coordinator
Inbox Business Technologies (Pvt) Ltd.
Nov 2016 - Nov 2018 | Lahore, Pakistan

Project Dell Pakistan

-Create an inspiring team environment with an open communication culture with PSM
-Set clear team goals
-Delegate tasks and set deadlines
-Oversee day-to-day operation
-Monitor team performance and report on metrics
-Motivate team members
-Discover training needs and provide coaching
-Listen to team members’ feedback and resolve any issues or conflicts
-Recognize high performance and reward accomplishments
-Encourage creativity and risk-taking
-Suggest and organize team building activities
-Monthly & Weekly reports to higher Managment

公司标识
Coordinator
Inbox Business Technologies (Pvt) Ltd.
Nov 2015 - Nov 2016 | Lahore, Pakistan

Answer telephones and respond to inquiries from clients and participants
Create, compile and export databases containing all information for each service call
Take responsibilities for regions and speaking engagements of Technical support
Process end-of-day reports
Process and file templates of customers feedback
Form contacts with the Technical support for all troubleshooting queries
Answer potential clients’ questions about facility and amenities
Maintain and evaluate IT equipment

公司标识
Project Lead Officer
Megaplus- Project Youth Government Of Punjab
Jul 2013 - Nov 2015 | Lahore, Pakistan

-Install and configure computer hardware operating systems and applications
-Monitor and maintain computer systems and networks
-Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
-Troubleshoot the system and network problems, diagnosing and solving hardware or software faults
replace parts as required
-Provide support, including procedural documentation and relevant reports
-Follow diagrams and written instructions to repair a fault or set up a system
-Support the roll-out of new applications
-Set up new users' accounts and profiles and deal with password issues
-Respond within agreed time limits to call-outs
-Work continuously on a task until completion (or referral to third parties, if appropriate)
-Prioritize and manage many open cases at one time
-Rapidly establishing a good working relationship with customers and other professionals, such as software developers
-Test and evaluate new technology according to the company portfolio
-Conduct electrical safety checks on computer equipment.

学历

NCBA&E
硕士, 行政工商管理硕士学位, MBA-Exective‎
Business Administration
CGPA 3.2/4
2020
University of the Punjab
学士, 艺术学士, B.A‎
Langauge (Arabic), Language (English), Language (Persian)
等级 B+
2015
Educate Dell
证书, Dell Certification‎
Best Support Staff
Incomplete
2015
, Computer Ms Office‎
等级 A
2013
Education & Academia, Project Citizen Pakistan‎
所占比重 80%
2011
Lahore Board
中级/A级, 理工系(医学预科), Intermediate‎
等级 C
2011
Lahore Board
大学入学/0级, 科学, Matriculation‎
等级 A
2009

技能

熟练 Adminstration Knowledge
熟练 Analytical
熟练 BGM / DME
熟练 Business Operations
熟练 Conflict Resolution
熟练 Conservation Awareness
熟练 Counter Billing
熟练 Cultural Sensitivities
熟练 Customer Service Operations
熟练 Efficiency
熟练 Food Knowledge
熟练 Hardware
熟练 Mentoring Of Staff
熟练 negotiation and conflict management
熟练 OPTIMISTIC
熟练 PMO
熟练 Positive Attitude
熟练 Project Management
熟练 PSM
熟练 Resilience
熟练 Software
熟练 Team Building
熟练 Time Management
熟练 Willingness To Learn

语言

熟练 旁遮普语
熟练 乌尔都语
中级 英语

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