概要

To achieve a challenging position in a dynamic organization or institution that may offer good opportunities and a demanding environment where I could fully utilize my knowledge, marketing experience and managerial skills, much to the growth of my professional career.

工作经历

公司标识
Manager Buisness Unit
wi-tribe Pakistan Limited
Nov 2014 - May 2018 | Lahore, Pakistan

Responsible for maximizing Customer Lifetime Value (CLV), reduce churn. Create positive world of mouth by generating customer insight (walk-in & churned.)
Focused on customer retention and its adapted strategy to cultivate relationships with existing clients in achieving a 70% retention ratio.
Ensure Customer Service targets achievement as per the business plan which includes New sales, First contact resolution, customer satisfaction measurement, complaint management
To ensure the sales target every month with team effort.
To minimize the churn rate.
To provide technical solutions to customer.
Handling complaints, ensuring customer satisfaction with prom
Generating sales and provide after sales, follow-up services.
Managing inventory and maintaining quality control.
To recover the company assets.
Coordinate with team and generate innovate ideas to achieve the targets.
Handling documents on regular basis.

公司标识
Assistant Project Manager
China Comservice International
Jan 2013 - Sep 2014 | Lahore, Pakistan

 Assist the Project manager in all phases and aspects of project
 To review contract and work according to terms and conditions.
 Providing all tools related to project.
 Maintain and keep the record of project up to date.
 Evaluate execution of the project on daily basis.
 Provide support to field staff
 Follow up of all the non-receivable documents.
 Escalate any project related issues to PM.
 Keep and maintain record of MOM

学历

Virtual University of Pakistan
硕士, , MBA‎
Marketing
所占比重 58%
2013
Hazara University, Dodhial
学士, , B.A‎
所占比重 57%
2008
RAWALPINDI BOARD
中级/A级, , F.A General Science‎
所占比重 50%
2006
Abbotabad Board
大学入学/0级, , Matric in Science‎
所占比重 63%
2004

技能

熟练 B2B Software
熟练 Conservation Awareness
熟练 Critical Control Points
熟练 Generate Trend Analysis
熟练 Goal Orientation
中级 Managing Large Teams =
熟练 nalytical Skills
熟练 Organizational Skills
中级 Target Setting

语言

中级 旁遮普语
熟练 乌尔都语
中级 英语