To achieve a challenging position in a dynamic organization or institution that may offer good opportunities and a demanding environment where I could fully utilize my knowledge, marketing experience and managerial skills, much to the growth of my professional career.
Responsible for maximizing Customer Lifetime Value (CLV), reduce churn. Create positive world of mouth by generating customer insight (walk-in & churned.)
Focused on customer retention and its adapted strategy to cultivate relationships with existing clients in achieving a 70% retention ratio.
Ensure Customer Service targets achievement as per the business plan which includes New sales, First contact resolution, customer satisfaction measurement, complaint management
To ensure the sales target every month with team effort.
To minimize the churn rate.
To provide technical solutions to customer.
Handling complaints, ensuring customer satisfaction with prom
Generating sales and provide after sales, follow-up services.
Managing inventory and maintaining quality control.
To recover the company assets.
Coordinate with team and generate innovate ideas to achieve the targets.
Handling documents on regular basis.
Assist the Project manager in all phases and aspects of project
To review contract and work according to terms and conditions.
Providing all tools related to project.
Maintain and keep the record of project up to date.
Evaluate execution of the project on daily basis.
Provide support to field staff
Follow up of all the non-receivable documents.
Escalate any project related issues to PM.
Keep and maintain record of MOM