概要

Willing to relocate.
Keen learner, pro.active, enthusiastic and Goal oriented.

Apart from the Experiences, also worked in different Call centers which were for UAE and America and handling 200+ calls every day.

工作经历

公司标识
Customer Services Executice
Tribe Consulting
Dec 2020 - 代表 | Karachi, Pakistan

Customer satisfaction and retaining and acquiring new customers 

公司标识
Customer Service Officer (also Recovery Officer)
Maymar Housing Services Pvt. LTD.
Jul 2019 - Jul 2020 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Solving all sort of customers complaints in person, via calls and e-mails, also guiding them about different residents beneficial programs.

- Generating daily reports of complaints, recovery targets and recovered amount

- Guide customers and facilitate them to make outstanding payments

公司标识
Assistant Marketing Manager
BMI Pakistan
Feb 2014 - Mar 2019 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Solving Customers Queries, follow up and promoting new offers to new and existing clients through different social media platforms.

- Developing Marketing strategies and making the work flow smooth.

公司标识
Assistant Marketing Manager
American Punch
Mar 2011 - Oct 2011 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Solving Customers Queries, follow up and promoting new offers to new and existing clients through different social media platforms.

- Developing Marketing strategies and making the work flow smooth.

公司标识
Office Executive
Maximum Health Care (Smc, Pvt) Ltd
Mar 2010 - Oct 2010 | Karachi, Pakistan

my Duties included (but not limited to) the following

- Verifying patients benefits from insurance companies through calls and updating patients initial forms and process them accordingly.

- Preparing patient wise Account Receivable reports
oAppointment setting with therapist includes Scheduling, re-scheduling and cancelation also.

- Reminder Calls to Hospice patients for doctors Visit and preparing time rack logs for home health nurses.

公司标识
Client Relation Officer
Raaziq Group
Jan 2005 - Jan 2006 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Handling up-country shipments, updating clients with pre, during and post shipment status via e-mails, phone calls and letters.

- Providing clients a detailed excel sheet of shipments on weekly or monthly basis as per the demand.

- Maintaining total yearly shipments and total earning record against shipments.

公司标识
Office Assistant
Highland Traders
Dec 2003 - Dec 2004 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Responsible for office management and documentation.

学历

Iqra University
硕士, 工商管理硕士学位, Masters in Business Administration‎
Marketing
CGPA 3.0/4
2013
University of Karachi
硕士, 艺术硕士学位, Masters in Arts‎
International Relations
等级 B+
2003
University of Karachi
学士, 艺术学士, Bechelors In Arts‎
Islamic Studies, Sociology, Home Economics
等级 B
2000
Sir Syed govt. girls College
中级/A级, 艺术系, Certificate of Intermediate‎
Home Economics, Sociology, Islamic Studies
等级 B
1998
Board of secondary education
大学入学/0级, 科学, matric‎
Chemistry, Biology, Physics
等级 A
1996

技能

熟练 Adminstration Knowledge
中级 Adobe Photoshop
熟练 Assignments Handling
中级 B2B Marketing
中级 Banner Creation
中级 Business Exposure
熟练 Business Sales Strategy
初学者 Client Acquisition Skills
熟练 Client Follow-up
熟练 Closing
初学者 Corporate HR Department
熟练 Customer Satisfaction
中级 Customer Service Management
中级 Deal Qualification
熟练 English Composition
中级 Evaluating Risk
中级 Executive Presentation Skills
中级 G.Suite
熟练 Identifying Sales Opportunities
中级 Individuals / Consumers
中级 Institutional Selling
初学者 Managing Midsize Teams - 5 to 20 People
中级 Marketing Process
中级 Monitoring Performance
熟练 MS Office
熟练 MS Office#
熟练 Pricing Negotiations
熟练 Relationship Building
中级 Sales Trading
中级 Sales / Functions
中级 Sales Acquisition
中级 Sales Forecasting
熟练 Skype
初学者 Solution Selling
熟练 Strengthening Client Relationships
初学者 Supplier Negotiation
熟练 Telecom Giant
中级 Telophonic Operations
中级 Training Developement
熟练 Windows
中级 Written Presentation Skills

语言

熟练 乌尔都语
熟练 英语

Farzana 联系人

Saqib Ur Saqiburrehman
FINANCE HOUSE PJSC
Zain Ul Haq
Attock Petroleum Limited