概要

Willing to relocate.
Keen learner, pro.active, enthusiastic and Goal oriented.

Apart from the Experiences, also worked in different Call centers which were for UAE and America and handling 200+ calls every day.

工作经历

公司标识
Customer Service Officer (also Recovery Officer)
Maymar Housing Services Pvt. LTD.
Jul 2019 - 代表 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Solving all sort of customers complaints in person, via calls and e-mails, also guiding them about different residents beneficial programs.

- Generating daily reports of complaints, recovery targets and recovered amount

- Guide customers and facilitate them to make outstanding payments

公司标识
Assistant Marketing Manager
BMI Pakistan
Feb 2014 - Mar 2019 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Solving Customers Queries, follow up and promoting new offers to new and existing clients through different social media platforms.

- Developing Marketing strategies and making the work flow smooth.

公司标识
Assistant Marketing Manager
American Punch
Mar 2011 - Oct 2011 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Solving Customers Queries, follow up and promoting new offers to new and existing clients through different social media platforms.

- Developing Marketing strategies and making the work flow smooth.

公司标识
Office Executive
Maximum Health Care (Smc, Pvt) Ltd
Mar 2010 - Oct 2010 | Karachi, Pakistan

my Duties included (but not limited to) the following

- Verifying patients benefits from insurance companies through calls and updating patients initial forms and process them accordingly.

- Preparing patient wise Account Receivable reports
oAppointment setting with therapist includes Scheduling, re-scheduling and cancelation also.

- Reminder Calls to Hospice patients for doctors Visit and preparing time rack logs for home health nurses.

公司标识
Client Relation Officer
Raaziq Group
Jan 2005 - Jan 2006 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Handling up-country shipments, updating clients with pre, during and post shipment status via e-mails, phone calls and letters.

- Providing clients a detailed excel sheet of shipments on weekly or monthly basis as per the demand.

- Maintaining total yearly shipments and total earning record against shipments.

公司标识
Office Assistant
Highland Traders
Dec 2003 - Dec 2004 | Karachi, Pakistan

My Duties included (but not limited to) the following

- Responsible for office management and documentation.

学历

Iqra University
硕士, 工商管理硕士学位, Masters in Business Administration‎
Marketing
CGPA 3.0/4
2013
University of Karachi
硕士, 艺术硕士学位, Masters in Arts‎
International Relations
等级 B+
2003
University of Karachi
学士, 艺术学士, Bechelors In Arts‎
Islamic Studies, Sociology, Home Economics
等级 B
2000
Sir Syed govt. girls College
中级/A级, 艺术系, Certificate of Intermediate‎
Home Economics, Sociology, Islamic Studies
等级 B
1998
Board of secondary education
大学入学/0级, 科学, matric‎
Chemistry, Biology, Physics
等级 A
1996

技能

少于一年Adminstration Knowledge
1 yearBusiness Exposure
少于一年Calient Contact
4 年 Client Follow-up
3 年 Closing
少于一年Corporate HR Department
少于一年Customer Satisfaction
2 年 Customer Service Management
1 yearDeal Qualification
1 yearExecutive Presentation Skills
1 yearG.Suite
3 年 Identifying Sales Opportunities
2 年 Individuals / Consumers
1 yearInstitutional Selling
3 年 Lead Generation
少于一年Managing Midsize Teams - 5 to 20 People
1 yearmonitoring performance
3 年 MS Outlook
5+ 年 Official Assignments
3 年 Pricing Negotiation
少于一年Relationship Building
少于一年Sales Trading
少于一年Sales / Marketing Functions
少于一年Sales Acquisition
1 yearSales Forecasting
3 年 SalesPromotion
1 yearSearch Engine Optimization SEO
4 年 Skype
少于一年Solution Selling
4 年 Strengthening Client Relationships
少于一年Supplier Negotiation
1 yearTelophone Operations
2 年 Training Developement
5+ 年 Windows
2 年 Writing Proposals
1 yearWritten Presentation Skills

语言

熟练 乌尔都语
熟练 英语

Farzana 联系人

Saqib Ur Saqiburrehman
FINANCE HOUSE PJSC
Zain Khan
Pakistan Tobacco Company Limited