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概要
I am a creative professional with 9+ years’ experience in social media management, sales, marketing, and customer service. Proven success creating and managing social media strategies and platforms of the organization, scheduling social media posts, and developing brand awareness to gain audience attention. I am adept at utilizing critical market and competitive research to define target markets and improve product value proposition. Solid history of formulating and implementing innovative ideas and techniques to ensure attainment of KPIs and continued progress. Skilled in creating social media engagement and activities reports. Key strengths lie in creating value, understanding of potential audience, relationship building, acquiring new customers, and attaining market share.
My key skills include Social/Digital Media Marketing Management • Sales Management • YouTube Management • New Business Development • Google Ads • Facebook Advert • Media • Community Management • Customer Support & Service • Social Media • SEO • Team Building & Leadership • Adobe Photoshop • MS Office
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.
项目
工作经历
Senior Executive Social Media
Produced social media timelines via close collaboration with designers and other digital media members. Created appropriate tags and description while uploading content on social media platforms.
Key Accomplishments
Achieved bottom line results by developing and retaining company website, channel live streaming, and other videos on numerous external sites.
Significantly raised audience satisfaction as well as sustained attractive audience experience by directing contents, campaigns, and social media channels.
Received three consecutive gold performance in recognition of achievement of excellence.
Sales Executive & Promoter
Acquire knowledge of products and concerns to answer questions and deliver more complete information. Assume and maintain full accountability for utilizing POS to access transactions. Supervise and maintain merchandise on a regular basis.
Key Accomplishments
Succeeded in selling products by leading high performing sales staff and executing effective plans.
Delivered robust first-rate assistance to various customers by presenting product knowledge which helped in ensuring optimum satisfaction.
Boosted sales by promoting product and educating customers about the promotional activities.
Senior Executive Social Media
Produced social media timelines via close collaboration with designers and other digital media members. Created appropriate tags and description while uploading content on social media platforms.
Key Accomplishments
Achieved bottom line results by developing and retaining company website, channel live streaming, and other videos on numerous external sites.
Significantly raised audience satisfaction as well as sustained attractive audience experience by directing contents, campaigns, and social media channels.
Received three consecutive gold performance in recognition of achievement of excellence.
Senior Executive Social Media
Held full liability for creating social media and marketing tools and executing social media marketing strategies for clients according to objectives. Conducted searches to incorporate best practice as well as developed plans to attain results. Developed brand awareness, web based ad campaigns, and online content
Key Accomplishments
Internationally promoted content on VAS channel by OBDs and SMS services through their platforms
Built synergies with national and international vendor to administer social media tasks. Proficiently created and supervised client Facebook pages, channels, and platforms list.
Customer Service Officer
Rendered keen eye for details to retain daily basis sheet of account details of branch customers and execute cash handling tasks. Administered marketing consumer products of banks, such as credit card and home/business loans. Examined cash at the end of each day. Actively contributed in weekly basis training of new products of the bank. Created, retained, and presented report of daily work of customer dealing of any issue or query.
Key Accomplishments
Successfully produced call back log to customers while resolving issues in a timely manner.
Ensured identification and resolution of customer’s issues on calls by delivering robust support in account opening, closing, and others issues regarding bank operations.
Addressed enquiries and provided all necessary information, including quotes promptly to increase customer satisfaction as well as retention levels.
