Directed all IT functions, ensured planning, end-user impact, change-focused initiatives, training, quality improvement, and management, and monitored project completion within deadlines, and budgets.
Key Accomplishment:

Active Directory, DNS, DHCP, WDS: (Create Users, Groups and Deploying group policies, OUs, Sites and services software restrictions, Forward & Reverse Zones, DNS Entries, IPV4 Pool Lease, IP-Reservation, Boot OS, Software Updates, etc.
Deployed, maintain, and managed the RDS environment in two units successfully.
Maintain and Manage Office 365 Admin Centre and Services (Create emails and groups external clients, licenses, manage mailboxes, shared mailboxes, MFA, anti-spam, anti-malware protection, recipients, online archiving).
 Maintain and Manage Kaspersky security center 13.1 (Policies Developments, Create tasks, server administration, data encryption, windows firewall rules, DLP (Data Loss Prevention), etc.
PRTG Server deployment and monitor (web portal & desktop console) multiple locations monitoring (Power & Storage Status, ping status, Ports, Bandwidth, and trigger updates.
Maintain and Manage Ubiquiti (Unifi) controller (MAC filtering, Bandwidth control, guest control, Monitor Client Statistics).
Entrusted with the responsibility to review, audit, and prioritize all IT management tools, including the replacement cycle of information technology hardware.
Assessed the business process workflow cross-functionally and made recommendations for process improvement.
With focus-towards continue improvement, ensuring continuity of IT-Ops by identifying the critical areas are carried out per business requirements. With focus-towards continuous improvement, ensuring continuity of IT-Ops by identifying the critical areas and carrying out per business requirements.
Extreme focus to manage hardware inventory, fixed assets, and application licenses with the process to retirement (Disposal) of hardware.

 Coordinate to all functions related with IT applications and systems, ensure planning end-users impact, quality improvement and management monitored project completion. Responsibility to review, audit and prioritize all IT management tools, the replacement cycle of information technology.
Key Accomplishment:
➢ Provide resolution to end-users on call and complain system, troubleshooting hardware and software issues.
➢ Maintain and manage devices MAC addresses on Cisco WLC.
➢ Maintain and manage RDP on the user\'s profiles.
➢ Maintain and manage telephony system on Panasonic (KX-NS2000) with extension and direct lines.
➢ Communication with procurement department for purchasing of new equipment.
➢ Communicate with the vendor for an equipment warranty claim, repairing etc…
➢ Maintain and manage storage on the file server.
➢ Maintain and manage inventory of fixed assets assignment and disposal.

 ➢ Built rapport with business users and management (internal stakeholders) in order to identify their expressed and perceived business needs and to provide them with the best business solutions in collaboration with suitable vendors (external stakeholders) thus ensuring all-time business continuity in an efficient and effective manner.
➢ Involved in the formation of IT Standard Operating Procedures (SOPs) being in a closed relationship with audit and senior IT personnel and thereafter monitored the activities of IT functions in order to ensure strict compliance with SOPs to avoid any kind of operational risk due to process and system failures.
➢ With a focus towards continuous improvement, to reduce cost and to bring innovation in IT Operations, kept informing the management about the latest trends and developments in the IT industry through research and detailed work.
➢ Provided 24/7 tireless technical support to the development teams and business users during the testing and after the live environment for the successful implementation of new systems, projects and applications whenever the need arose.
➢ Delivered strategic and timely directions and technical support to software and hardware teams sitting in different locations across the country for the provision of smooth, unparalleled and uninterrupted service to internal and external customers.