概要

My attitude and skill in problem solving, creative thinking, and diversity, resolving complex Customer issues has attracted me into a career in Customer Services, Sales and position in a reputable organization, which would utilize my experience and skills I can prove my leadership skills to my best.

工作经历

公司标识
A.Manager Operations & Human Resource
Cinepax Cinemas
Jun 2016 - 代表 | Islamabad, Pakistan

Procedures, ensuring that business objectives and targets are achieved within appropriate timescales.
To develop the team to deliver exceptional standards of customer service at all times.
To plan, develop and control weekly monthly annual reports.
To effectively prepare staff Rota's and manage holiday scheduling of the team.
Identifying, maximize and drive sales opportunities from ticket sales and FB promotions.
Developing the business to meet the site objectives and targets.
To maximize profit and minimize loss.
Developing and improving market share through local marketing in partnership with the marketing department, by supervision of Advertising Marketing activities within the Cinema.
To ensure all operational standards are met and delivered effectively in order to create the best environment for both guest and team members.
Developing and executing the cinema scheduling policy.
Effectively resolve Guest Comments.
Weekly check on the website of the select Multiplex timingsoffers promotions.
Responsible for cinema logistics assurance Check availability of prints and publicity materials of movies relating to the Cineplex.
Daily Business Operation Daily cash deposits in the bankpetty cash usage allocation.
Supervising maintenance of the cinema information into other storage devices.

公司标识
A.Manager Operations & Human Resource
Bahria Town (Pvt) Ltd.
May 2013 - May 2016 | Rawalpindi, Pakistan

team performance, in line with company policy and procedures, ensuring that business objectives and targets are achieved within appropriate timescales.
To develop the team to deliver exceptional standards of customer service at all times.
To plan, develop and control weeklymonthlyannual reports.
To effectively prepare staff Rota's and manage holiday scheduling of the team.
Identifying, maximize and drive sales opportunities from ticket sales and FB promotions.
Developing the business to meet the site objectives and targets.
To maximize profit and minimize loss.
Developing and improving market share through local marketing in partnership with the marketing department, by supervision of Advertising Marketing activities within the Cinema.
To ensure all operational standards are met and delivered effectively in order to create the best environment for both guest and team members.
Developing and executing the cinema scheduling policy.
Effectively resolve Guest Comments.
Weekly check on the website of the select Multiplex timingsoffers promotions.
Responsible for cinema logistics assurance Check availability of prints and publicity materials of movies relating to the Cineplex.
Daily Business Operation Daily cash deposits in the bankpetty cash usage allocation.
Supervising maintenance of the cinema information into other storage devices.

公司标识
Customer Operations Executive
Ufone GSM
Feb 2009 - Apr 2013 | Islamabad, Pakistan

To provide eminent customer services by interacting with customers by visiting, telephone and Email. To achieve assigned quantitative targets by effectively exerting more control and direction over individual performance.  To exhibit strong & effective customer service techniques.  Handling the most complex customer complaints or enquiries.  Maintaining up-to-date knowledge of industry developments and involvement in networks.  Setting and meeting performance targets for speed, efficiency, sales and quality.  To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company.  Coordinate and motivate call centre staff and also manage staff recruitment as per the HR policy.  Coaching, motivating and retaining staff and coordinating bonus, reward and incentive. ? Handle all customers in accordance with the established Customer Handling Standards and Operating Procedures.  Exhibit call management techniques, considering

学历

Bahria University
硕士, 行政工商管理硕士学位, EMBA‎
Human Resource Management
等级 C
2014
Shah Abdul Latif University
学士, 艺术学士, Bachelors‎
Economics, Social Sciences
所占比重 60%
2010

技能

熟练 Administration Skills
熟练 Adminstration Knowledge
熟练 Complaint Management
熟练 Corporate Affairs
熟练 Inventory Planning
熟练 Management Control
熟练 Office Administration
熟练 Office Management Skills
熟练 Official Assignments
熟练 Payroll Management
熟练 Sales Management Consulting
熟练 Strategic HR Leadership
熟练 Time Management

语言

熟练 乌尔都语
熟练 英语

Yousaf 联系人

Umar Farooque
Better Homes LLC