Click to edit position description 24 X 7 Production Support and Monitoring to Ensure a Proactive Problem Recognition and Resolution of System and Network Issues
 Managing, Maintaining and provisioning of Windows Server 2008, 2008R2, 2012, 2012R2 Active Directory, Domain Controller’s, RODC, RWDC and DNS.
 Administrate and management of File Server, Assigning quotas (Soft/Hard) depending upon customer requirement.
 Responsible for design, implement and maintain DHCP servers.
 Applying Group policy from domain to manage and control the computer’s and user’s
 Configuration authority and permission and rights access using GPO’s.
 Provisioning Machines on Different platform such VMware and KVM depending upon File types VMDK, OVA, OVF and Raw.
 Configuration & Management of Virtualization Infrastructure using VMware & Dincenter (KVM Console).
 Demonstration of Hosted Virtual Desktop’s to the potential customers.
 Providing support for HVD’s & HVS’s.
 Familiar with Dell vWorkspace (Desktop Virtualization Software).
 Use ZenDesk Ticketing System for trace and keep quality of service
 Fully responsible of Providing all king of support up to level 2
 Migration projects.
 Monitoring Configuration and Management of Zabbix based on SNMP and Solar Winds.
 Monitoring and troubleshooting of my company\'s Network
 Creation, Deployment & Management of Hosted Virtual Desktop\'s for Dincloud Inc.
 Responsible for the creation of Service Desk documentation.
 Escalate Problems and requests according to established procedures
 Research End-User problems to determine root cause.
 Provide administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
 Maintain accountability and ownership of issue/ request tickets.
 Participate in training required to develop and maintain skills necessary to support end- users.
 Maintain a high standard of business and ethical conduct with end-user, v

Configuration,Commissioning and trouble-shooting of Cisco Router and Switches.
• Implementing routing Protocol such as Static and in dynamic RIP,RIP2,EIGRP,OSPF Depending upon the network topologies.
• Working On Virtual Private Network (VPN).
• handling Windows 2008 Server, Proxy Server, Endian Firewall, DHCP Server and File Server.
• Conducting Computer and Internet Workshops DME.
• Conducting IT Workshop Exemption Test and preparing its result.
• Checking and handling of Clinical Exams result.
• Maintaining IT Inventory
• Handling Video Conferencing
• Hardware/Software installation and maintenance
• Local Area Network Maintenance
• Help Desk about E-log book for trainees and Supervisors.
• Providing I.T help to the M.H CPSP Center.
• Remotely accessing the different Clients System and their troubleshooting.
• Invitation File for accessing the system remotely.
• Configuration of VOIP.
• Troubleshooting the equipment’s and diagnosis the problem

Click to edit position description• Involved in the Commissioning,Configuration and troubleshooting of different router that are available on LAN
• Remotely accessing the different Clients System and their troubleshooting.
• Net Meeting
• Invitation File for accessing the system remotely.
• Configuration of the IP telephone available on LAN Network
• Establish & maintain efficient communication set-up for voice and data in drilling projects at remote sites.
• Maintaining the user Links and their software on LAN and WAN.
• Troubleshooting the equipment’s and diagnosis the problem.
• Applying operating system updates, patches, and configuration changes.