Five plus years of recruitment experience in USA market in IT & Telecom sector.
One year of experience in Abacus Consulting as Customer Relation Officer (CRO) in the Project of Telenor, Prepaid & FCA Department.
One year & nine month of experience in Cupola as a Senior Agent in the Project of KFC Call Center.
Company Overview: -
We are a company of 100+ professionals and Million Dollar revenue company currently working purely into ServiceNow, we are working on getting ServiceNow partner certification
As Technical Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates for various technical roles.
We provide ServiceNow job seekers with the most extensive range of jobs available in the marketplace and match employers with the best candidates.
Responsible to train and guide new recruiters coming to the company
Assist in each recruiter in helping them success
Typical roles we help fill are:
ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - Developers
ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - Administrators
ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - Architects (Solution & Enterprise)
ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - Pre-sales Architects
ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - BA/PM
Closed 15 opportunities amounting to a total of $2.6 Million in the first & second quarter of 2019
Successfully closed opportunities worth of $2.8 Million for the year 2018
Review. Successfully review job descriptions in to understand the needs of the hiring manager as well to ask questions that’ll help identify the right candidate(s). This is by far the most important skill a technical recruiter needs.
Understand technology, technical roles and technical skills. Learn and evaluate your technical skills
Identify. Sourcing and uncovering candidates
Screen. Ascertaining the competence of candidates against a technical job description
Interview. Meeting candidates in person, telephone, or video conference etc to assess their qualifications
Following up. Keep candidates in the loop. This goes a long way to build my credibility and keep my candidates either coming back to me or sending referrals to me.
Present. Showing or offering candidate resume to hiring managers to scrutinize or consider
To facilitate customers that are having problem using our services.
To forward customer’s suggestions and complaints to the relevant departments.
To check the problem on point to ensure and clarify the problem.
Facilitate and resolution of request and complaints received through the corporate helpline
Forwarding Complaints to the outbound for further processing and manipulation.
To promote new promos like MNP, BYN, Telesales and Postpaid Packages
Worked as a Senior Agent in the Project of KFC Call Center
Handled all the clerical duties and activities of the organization like- answering phone calls and mails, completing other computer related activities, communicating with customers to understand their queries, problems and provided them the resolution accordingly.
Highly proficient in computer operations, Strong Knowledge of MS Office (Excel, Word) and other Call Center Systems
Act as the image maker between the organization and its public as public relation is known to always polish the image of the organization
Ensure customer’s complaints/needs were looked into with effective solution